JioFiber Care LEAD -Head Maharashtra and Goa.Customer Service Delivery, Sales, Revenue generation and Business Development, Service Experience, Service Operations, RCC, Regulatory Compliance, Customer Life Cycle Mgmt. Complaint Mgmt.- Installation and Repair- Maintenance-(Outages-Interruption Restoration)

Jio Care Service Operations LEAD -Head M&G ( Mobility)Customer Service Delivery, Frontend Mgmt, Touchpoint development, Activations, Sales, Revenue generation and Business Development, Service Experience enhancement, Service Operations, RCC- Mgmt, Automation-SPOC, Regulatory Compliance, Onboarding, KYC, Customer Life Cycle Mgmt. Complaint Mgmt. Cell site Service Complaints reduction (Outages-Interruption Restoration)Nodal - Appellate TRAI- CAG Member M&G. VIP, CARE Touch Program Management.

Core expertise in Customer Acquisition Process, Credit Verification process, Customer Dunning, Caf- Management Process, Warehousing Management, AO-KYC Documentation Compliance, Retail Acquisition Mgmt. TERM Audit Compliance. TRAI Audits, Lead TRAI TERM- DoT License conditions execution and Annual Inspection.Environmental Safety Security Compliance. Process, Policy design, implementation and execution.

Ensure 100% compliance on Regulatory ( DOT- TERM )guidelines and norm.Ensure Smooth Audits, Inspection,Visits for all regulatory aspects.Ensure Strong vigilant Customer Acquisition- Credit Verification process.Ensure 100% documentation Compliance at Circle( Mah & Goa).Ensure Quality and health Check of all the Docuements at circle level.Ensure check on Frauds/Misuse and control on trade with reference to Documentation and increase awareness.Comprehensive database management and ensure compliance on all Service , network and Nodal related MIS & report..Ensure 100% customer authentication at entry level.Enusre Dunning and compliance on unauthentic Documentation.

Responsible for Recovery Control- Legal Collection activities of Circle. ( Power of Attorney Holder for Legal Cases, Sec138, Sec 420)Responsible for dunning of bad debt and Legal actionable customer. Processing of Agency Payouts, Data Allocation and Analysis.Responsible for Customer Service Delivery and Collections, Retentions in Maharashtra and goa (ROM: Outer Mumbai Suburban, Vasai, Aurangabad, Pune, Ahmednagar, Satara, Nashik etc.Responsible for Care Touch - Top Corporate- VIP customers and their service releated activities.