Rupesh Sengupta Email & Phone Number

Currently working as an Information Process Enabler. Handling Banking, Financial Services, and Insurance (BFSI) domain at Tata Consultancy Services (TCS). I've gained valuable insights into various domains within BFSI, including financial products, customer service, risk management, compliance, and operational procedures. Throughout my journey in BFSI, I've developed a strong grasp of financial concepts, learned to navigate processes efficiently, and gained insights into the intricacies of risk management practices. Additionally, I've had exposure to various aspects of handling clients. Seeking to leverage my expertise, I am poised to contribute to forward-thinking organizations. Currently in search for roles related to Customer Service, Customer Consulting and Client Support Services.

• 

  Process Associate

  Tata Consultancy Services

  Dec 2022 - Present - West Bengal, India

  Currently working as an Information Process Enabler in the Banking, Financial Services, and Insurance (BFSI) domain at Tata Consultancy Services (TCS). I've gained valuable insights into various domains within BFSI, including financial products, customer service, risk management, compliance, and operational procedures. Throughout my journey in BFSI, I've developed a strong grasp of financial concepts, learned to navigate banking systems efficiently, and gained insights into the intricacies of insurance and risk management practices. Additionally, I've had exposure to various aspects of investment and wealth management, providing me with a broad understanding of the financial needs and concerns of diverse clients.Seeking to leverage my multifaceted BFSI expertise, I am poised to contribute to forward-thinking organizations seeking a seasoned professional adept at driving financial excellence, risk mitigation, and sustainable growth in today's competitive market environment.About the role:➢Executing and managing claims related to the projects assigned by the company's clients.➢ Operating within a support model organized in queues with specified targets.➢ Reviewing documents and submitting document requests in accordance with the established process.➢ Interacting both internally and externally with the team while adhering to Service Level Agreements (SLA).➢ Working and providing feedbacks to the team internally.➢ Process customers with their queries and requests.Highlights:➢ Conducting training sessions for new team members.➢ Managing client visit.