Ensured smooth-running of office operations by monitoring [Claim and Policy] activity and quickly resolving issues.Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.Analyzed data for accuracy before inputting into system.Compiled data produced visualization charts and prepared reports on behalf of staff.Secured data by following confidentiality procedures.Assisted with customer complaint investigations and drafted responses and resolutions.Facilitated strategic decision-making by creating detailed reports across multiple data axis.Created and maintained spreadsheets using Excel.Detected formatting and compositional errors in word, excel and PowerPoint documents.Utilised expertise in Excel and database management, accurately recording and manipulating data.Communicated with broking department to decide outcomes of claims and appropriate compensation, providing claim information and reports for reference.