Experienced IT professional with a demonstrated history of working in IT industry. Experience in working with product-based companies like MasterCard, service-based companies like Tech Mahindra, IBM, with top-level clients from Service-based Industry like Amazon, British Telecom, AT&T, Telstra and Virgin Media. Sr. ITSM Consultant with strong working knowledge in Change, Problem, Incident, Release, Service Request Management, Audit, Governance, Risk, Compliance and Reporting. Experience in Waterfall and Agile methodology. Good in handling tools like JIRA, ServiceNow and BMC remedy and Confluence. Strong professional with a Master of Technology - MTech focused on Power System Engineering from JNTU, Hyderabad.Domain skills: IT Service Management, Agile, DevOps, Knowledge Centered Service, ITILTool skills: Jira Service Management (including Insight), Jira Software, Confluence, Statuspage, OpsGenie, apps defined in reference solution, and in addition or as a substitute expert knowledge of ServiceNow, Remedy.