As an innovative and result-driven senior professional, with over 16 years of experience in sales and major customer service, I have worked for retail organizations such as land base and international cruise ships. I have served as an assistant store manager with depth in training, mentoring, coaching and developing staff in large consumer-focused store operations. My background in merchandising has provided me with exceptional sense of customer service and in-depth inventory management. I have broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of sales targets.Currently, I am working as a Retail Fine Luxury Watch Specialist with Heinemann Americas Cruise Retail, Ltd. (Florida USA), serving with Royal Caribbean International Cruise Line. My work involves promoting a variety of luxury timepieces to guests through different promotions along with other revenue partners such as fine jewelry, Spa, Casino & Photo department to cross-promote the events and get more footfalls in the boutique. I maintain a healthy relation with other revenue departments on board, provide ideas to the shop manager for product marketing to get more crowd into the boutique for important events like welcome aboard raffle. I ensure that the presentation of products is visually appealing and merchandised in a manner that maximizes sales. My expertise in meeting and exceeding sales targets consistently through expert and proven consultative selling skills has been acknowledged.Before this, I worked as Sophia Fiori Jewelry Stylist & Marketing Incharge with Sophia Fiori International BH Ltd. (Miami & San Dimas) where I successfully presented the jewelry collection on board by hosting tables to a large audience. I gave expert advice to the customer Jewelry and interacted with customers, providing information, and overcoming objections. I highlighted special promotions to the customers and checked the inventory listing with actual stock on the shop shelves and reported any discrepancies. Processing all the transactions accurately & efficiently was a part of my daily work routine. I maintained general hygiene standard visual displays, kept merchandise orderly and neat in appearance as per company standard, and ensured that all end of shift duties were completed before closing the shop. I ranked on the overall performance based on customer service, ethics, revenue, and team player, and received good positive comments from guests that brought in good GSS ratings.
Listed skills include Luxury, Retail, Inventory Management, Management, and 9 others.
