Role: As Head of Service Delivery for Data Center, MS and Cloud Services, Market Area PAN IndiaKey Responsibility Area / Key Performance Indicators Order to Cash conversionprocess excellenceproject P&LQuality ComplianceFinance Additional Revenue generation through expedite project delivery Revenue from Project Management as professional services Monthly Targets V/s Achievements tracking Project delivery within approved NFA / Budget, managing project P&L Minimise LD and Penalty Enabling smooth Billing initiation through Central Order Processing Cell Risk Analysis and Mitigation planning Determines appropriate revenue recognition, ensures timely and accurate invoicingProcess  Data Center Project Implementation Process Adherence Regulatory Index, documentation Pre-bid CS involvement Enablement of automations, Process improvement / policy guidelines and improvement projects to improve customer experience Timely Letter of Commissioning and Project Closure Document preparation and submission Prepares for engagement reviews and quality assurance procedures.Customer Front ending customer meeting Order handed over to backend Service Delivery Team as per TAT Project delivery as per PO / Contract T&C Project Implementation CSMM - Transaction & CSMM survey Project Tracking and meeting customer and stakeholder expectationsPeople  Management Reporting and Project Forecasting Coordination with Partners for project delivery  Coordinating with Business Solutions Group Resource Planning & Management for DC & MS Projects Coordinate all activities at customer end and proactively interact with cross functional teamsHighlights CEO Award for Best Project Manager  President Award for Process Improvement in key areas of Customer Experience Established Quality Assurance Practices in Business Process in Nxtra  Realignment of Teams to ensure smooth project implementation & Project cycle time reduction

Role: As Program Manager for Large & Strategic Projects handled Service Delivery of MPLS VPN solutions through PAN India regional project managers reporting to Head – Large & Strategic Projects, Market Area PAN IndiaKey Responsibility Area / Key Performance Indicators  Engagement with Pre-Sales team for RFP and bid submission for Large Government deals Implementation of multi-location MPLS VPN solutions through Fiber, Copper, RF & VSAT last miles Managing customer, vendor, internal stakeholders Risk management and preparation of mitigation plans Proactive monitoring of time, cost and quality parameters of projects Implementation of Projects of customers from diverse fields like Telecommunication, Manufacturing, Insurance, Banking, Government & Defence.

Role: As Core Team member of Quality & Knowledge Management worked closely in building a framework of process improvement initiate at all functions through Six Sigma Approach. Key Responsibility Area / Key Performance Indicators  Identification of key process gaps in all business verticals, filtering of key revenue & CSAT impacting KPIs. Prioritisation process improvements and launching projects forming Teams for Black Belt, Green Belt & Yellow Belt Projects under the Six Sigma frameworks. Process improvements tools review like DMAIC, Pareto Chart, Histogram, Fish Bone, Guage R&R Analysis, Severity Impact analysis, FMEA, Kaizen, Cost-benefit analysis & Hypothesis testing  Projects Toll Gate review mechanisms under the Six Sigma methodology and measuring process improvements Impact analysis on effectiveness and efficiency of processes at various phases of projects Knowledge Management initiatives and updating repository of process improvement and documenting Learning in knowledge bank