Rupesh Verma Email & Phone Number

Lucknow, Up, In

Lucknow, Uttar Pradesh, India

North India

New Delhi Area, India

Up Lucknow

Lucknow, Uttar Pradesh, India

Rajasthan - Jaipur

 Constantly enhance customer experience for introduction of new devices. To ensure Customer & Sales Channel Satisfaction. MSL Planning for all Authorized Service Entities Support to Service Centres (55 ASCs). Training Support to Service & Sales Channel. Service Network Coverage expansion. Implementation and execution of Head Office initiatives and processes. Quick resolution of customer’s escalations. Team handling of entire service setup.

Lucknow For Upu

 Conduct User Acceptance Test (UAT) or Field Test for pre launched handset. Track device/content portal UAT Tests Defect Management of issues discovered during Testing Ensure all Tests and Defects Resolved prior to Launch Meeting Handset Customization & Product Development Coordinate and attend meeting with other Test teams Constantly enhance customer experience at touch points Product Training & Technical Support for the Sales Channel Ensure Customer & Sales Channel Satisfaction. Service Network Coverage expansion. Quick resolution of customer’s escalations. MSL Planning of all Authorized Service Entities  Audit of MTS Branded Retail Outlets (BRO). Expansion of Branded Retail Outlets.

Up & Bihar

 Conduct User Acceptance Test (UAT) or Field Test for pre launched handset. Track device/content portal UAT Tests Defect Management of issues discovered during Testing Ensure all Tests and Defects Resolved prior to Launch Meeting Handset Customization & Product Development Coordinate and attend meeting with other Test teams Constantly enhance customer experience for device introduction process To ensure Customer & Sales Channel Satisfaction. MSL Planning of all Authorized Service Entities Support to Service Centers. Training Support to Svc & Sales Channel. Service Network Coverage expansion. Implementation of HO plans. Quick resolution of customer’s escalations.

Kanpur

 Copper Planning and Installation of DLC. Monitoring and provisioning of Service Orders (SO) with the help of Clarity (software used to track SO). Checking the feasibility of customer orders prior to entry. Tracking of Service Orders and coordinating with the NHQ team for provisioning of the services then installation (VPN, Leased-Line, DIA, BIA, POTS, PRI, and BRI). Getting the final feedback from the customer end and resolving the pre installation issues.