Rupi Kaur Email & Phone Number

San Francisco Bay Area

● Spearheading the onboarding process for new clients, ensuring seamless adoption of products and services, resulting in a 20% increase in customer satisfaction and retention.● Developing and executing tailored success plans, aligning with client objectives and driving product adoption and utilization, leading to a 15% increase in customer engagement.● Acting as a trusted advisor, providing guidance and strategic insights to clients, resulting in a 10% improvement on product effectiveness and customer ROI.● Collaborating with cross-functional teams to resolve technical issues, address customer concerns, and deliver timely solutions.● Increasing customer retention rate by 20% through proactive engagement and implementation of personalized success plans.● Developing and delivering customer training programs, including workshops and webinars, to drive product adoption and customer satisfaction.● Assisting in managing Drift chatbot program and strategy for Marketing and Sales; defining visitorand site-coverage targeting, implementing operational process from AB tests on chat playbooks with Web Optimizations lead, managing SFDC user integration with CRM team, and installing Fastlane functionality on Sales Inbound Contact me form with SDR managers.● Trained and onboarded 8 new SDRs at an accelerated pace, decreasing ramp time by 30%.● Awarded three times as a star of the month for the User Success Manager.● Promoted to Senior User Success Manager within 6 months of starting date.

San Francisco Bay Area

● Managed business operations and monitored online communities including social media channels, forums, community platforms, email marketing and content creation to maximize brand visibility and engagement.● Conducted marketing research, identified target audiences, crafting compelling messaging and positioning strategies.● Coordinated marketing campaigns and measuring performance through analytics and KPIs.● Demonstrated strong expertise in project management, team leadership, cross-functional collaboration to manage multiple projects simultaneously, meeting deadlines and delivering measurable results.

San Francisco Bay Area

● Strategized approaches for the dental institute and non-profit organization overseas to meet objectives and capitalize on emerging opportunities and implemented strategic initiatives to optimize program efficiency.● Demonstrated ability to analyze requirements, develop comprehensive project plans and drive teams towards successful project competition.● Direct end-to-end production planning of events via cross-functional collaboration with stakeholders.● Generate communication strategies ranging across client social channels: Instagram, Twitter and Facebook. Responsible for developing and executing creative strategies for events and programs.● Collaborated with stakeholders to establish program objectives, budgets, and timelines, and exceeding targets.● Conducted performance evaluations, provided constructive feedback, and facilitated ongoing training to foster team growth and development.● Implemented patient satisfaction surveys and utilized feedback to drive continuous improvement in service quality.

San Francisco Bay Area

● Co-Founder of Redwood City Dental Institute as a Dental Assisting Institute.● Responsible for the company's global operations leadership. Defined strategies by working with multiple internal and external teams and creating plans to achieve ambitious operational objectives.● Utilized consultative approach in business development and account management efforts to offer custom client solutions and ultimately secure new business and grow existing accounts.● Developed and implemented strategic initiatives to optimize program efficiency, resulting in growth of business.● Established strong relationships with dental vendors, negotiating favorable contracts and streamliningprocurement processes.● Collaborated with stakeholders to establish program objectives, budgets, and timelines, consistently meeting or exceeding targets.● Negotiated client contract renewal terms and subscription-based pricing with senior /C-level executives.● Presented client account and department performance metrics weekly to company executives and Board of Directors, leveraging data to influence operations decisions and proposed process improvements.

Master Of Science - Ms, 3.8

Master of Science from University of California (UCSF) dedicated to advancing knowledge and expertise within the realm of science.

Bachelors Of Science