Branch Manager
CurrentLead and create high performing Customer Centricity units and promulgate initiatives within each unit to achieve sales, manpower, productivity targets and Customer Centricity objectives include quality of sales process, customer satisfaction metrics, team retentionOrchestrate efforts to recruit, Lead and manage agents in delivering superior experience to the customerConceptualize initiatives to drive the growth of the customer centric unitTeam Management and business objectivesMotivate, mentor and coach the MOAs, LAs to deliver superior experience to the customerInstitutionalize the process of selecting LAs and MOAs to maintain healthy base of engaged, consistently performing agents.Approve and enforce promotions & validations by regularly reviewing sales performanceMeet or exceed all business targets (sales, manpower & productivity) by Agencies by developing and implementing regional operation planDrive implementation of MFC strategies e.g. Lead Management Program, Financial Planning by planning, directing and monitoring all communication and promotion programsAct as a communication bridge between MFC and Agency by communicating MFC strategies to agency leaders; communicating agency issues to Agency Channel Head; translating input into future distribution strategies and initiatives for Agency
