Rupinder Kaur Email & Phone Number

Markham, Ontario, Canada

• Optimized ServiceNow dashboard, resolving over 500 tickets per month with a 95% resolution rate.
• Provided prompt, professional IT support for Windows 10, Office 365, and mobile devices.
• Utilized ITSM tools (ServiceNow, JIRA) to log, track, and prioritize support tickets, reducing resolution time by 20%.
• Facilitated effective communication and collaboration across teams using Slack, Confluence, and Microsoft Teams.
• Managed and implemented Azure solutions (Active Directory, Exchange) to streamline authentication processes and enhance security.
• Leveraged PuTTY for efficient remote system management and troubleshooting.

Noida, Uttar Pradesh, India

• Provided production support and maintained third-party applications for prominent insurance firms, focusing on day-to-day maintenance and re-enrollment processes.-Managed and tracked various issues and bugs using JIRA.
• Led HRIS and Payroll implementation by discussing their specifications, setting up meetings and addressing any integration questions

India

• Working with children of different attitudes and skills.
• Creating an effective teaching method for the children.
• Motivate and inspire the students by crediting their creativity.
• Preparing and marking work to facilitate positive pupil development.
• Working with others in planned and coordinated manner.
• Coordinating activities and resources within a specific area of curriculum.