IT Support and Services.

Responsible for sourcing, recruiting, and screening applicants for a variety of technical positions, including software engineers, system administrators, computer programmers, and database administrators. Primary responsibilities:•Source, interview, and select applicants for technical positions.•Match applicants to job openings.•Call applicants and perform phone screens.•Instruct applicants on the nature of the job and whom they will be speaking with during the interviews•Create portfolio of possible candidates for hiring manager.•Inform candidate of company's decision.•Participate in implementing new recruiting technology, such as applicant tracking systems and screening tools. See less

• Proficient in handling escalated calls and providing Level 1 Technical Support to end-users.• Took remote access using support.me, fastsupport.com, Team Viewer, Ammyy Admin, Supremo control, anydesk.com.• Produced technical documentation for customers and customer service.• Assisting customers with basic LAN setup and configuration by telephone.• Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.• Service and Maintain computer systems by creating System restore , cleanmgr, temp, %temp%, run scandisk,Chkdsk,Sfc /Scannow, defragment hard drives.• Antiviral programs to maintain performance, security and speed optimization.• Configuration of printers, Scanners and basic level of troubleshooting also Connecting iPhone, Tablet, Android and chromebook to print Documents and Pictures over Wi-Fi network.• Basic Knowledge of Hardware (Printers, Modems, Routers, Extenders, Roku, Kindle,Chromebook, Software installation and Troubleshooting)• Installation and Resolving all issues related to operating system• Detecting and removing virus, Trojan, malware, Adware,Worm, Spyware.• Format hard drives, Install and configure Operating Systems, patches and upgrades.• Microsoft Outlook, Outlook Express configuration, synchronization, backup, troubleshooting. • Installation of Windows, configuration, Microsoft application software and peripherals, troubleshooting, of operating systems Windows XP, Win Vista, Win 7,Win 8, 8.1, Windows 10, Mac OS

• Proficient in handling escalated calls and providing Level 1 Technical Support to end-users.• Took remote access using support.me, fastsupport.com, Team Viewer, Ammyy Admin, Supremo control, anydesk.com.• Produced technical documentation for customers and customer service.• Assisting customers with basic LAN setup and configuration by telephone.• Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.• Service and Maintain computer systems by creating System restore , cleanmgr, temp, %temp%, run scandisk,Chkdsk,Sfc /Scannow, defragment hard drives.• Antiviral programs to maintain performance, security and speed optimization.• Configuration of printers, Scanners and basic level of troubleshooting also Connecting iPhone, Tablet, Android and chromebook to print Documents and Pictures over Wi-Fi network.• Basic Knowledge of Hardware (Printers, Modems, Routers, Extenders, Roku, Kindle,Chromebook, Software installation and Troubleshooting)• Installation and Resolving all issues related to operating system• Detecting and removing virus, Trojan, malware, Adware,Worm, Spyware.• Format hard drives, Install and configure Operating Systems, patches and upgrades.• Microsoft Outlook, Outlook Express configuration, synchronization, backup, troubleshooting. • Installation of Windows, configuration, Microsoft application software and peripherals, troubleshooting, of operating systems Windows XP, Win Vista, Win 7,Win 8, 8.1, Windows 10, Mac OS.