• Use SQL to query, extract, and analyze data from large databases to support business objectives.• Develop dynamic dashboards and reports using Tableau and Power BI, providing real-time insights into business performance.• Collaborate with cross-functional teams to define metrics, set KPIs, and deliver data-driven solutions that optimize business processes.• Conduct in-depth analysis of customer behavior, sales trends, and marketing performance to inform strategy.• Built machine learning models in Python to forecast trends and identify potential risks, resulting in a 20% increase in forecasting accuracy.• Automated recurring data tasks using Python scripts, reducing manual effort by 30%.• Automate data pipelines to improve efficiency and ensure timely delivery of reports.• Participated in exploration data analysis (EDA) to uncover insights into customer behavior and product performance.• Contributed to data validation and testing efforts to ensure accuracy in reporting and analysis• Collaborated with stakeholders to identify key business questions and deliver actionable insights through reports and visualizations.• Performed data analysis using SQL queries in Snowflake, creating insights and reports to support business decisions.• Utilized Snowflake’s scalable compute resources to handle large datasets efficiently, enabling quick and accurate data reporting.• Used Databricks notebooks to automate reports, combining code, visualizations, and markdown for clear data storytelling.

Responsibilities:• Resolved Amex card-related disputes, providing valuable resolutions to card members.• Managed accounts and rectified incorrect adjustments.• I specialize in handling disputes in various clusters including Domestic, International, 2P Domestic, and 2P International.My Duties:• Supervision and Guidance • Training and Development • Quality Assurance • Performance Evaluation and Feedback • Workflow Management• Problem Solving and Escalation Handling • Reporting and Analysis • Compliance and Regulatory • Adherence Conflict Resolution

• Assisted new users in setting up accounts and navigating Audible content through CSC (customer service central).• Demonstrated expertise in Whisper sync for voice.• Implemented Geo-restrictions for users without content access authority.• Assistance via emails.

• Conceptualized, designed, and developed applications for Android-based mobile phones.• Analyzed user interface and collaborated with clients for optimal solutions.• Selected libraries and frameworks to enhance application functionality.• Provided time estimates for modifying and rewriting existing applications.