Responsible to recruit, lead, motivate and inspire a team of 25+ staff within O2 Franchise business model, including store managers and sales professionals – ensuring they deliver against targets for profit, performance and exceed customer experience. Manage all people/store KPIs – including absence, attrition, and engagement – tackling any issues as they arise. Nurture a culture of high performance, first-class standards and a passion for delivering a brilliant customer experience across all 3 managed stores.Ensure my team lead their people through operational changes with best-in-class audit & compliance. Shape new business propositions, systems and processes, build close business relations, challenging my team to bring in excellent results maximising margin.

Assisting manager on managerial duties, cash maintenance, managing staff at shop floor level, achieving sales targets.