● Provide Desktop and laptop support with hardware\break-fix\software issues.● Install Software according to user needs.● Install Network Printers (Canon) and Take care of Cartage change, low ink etc.● Install FTP server for scanning documents to destination folder and Setup Email scanning through Office 365 Server.● Install and Setup Office 365 mail on Mobile Phone (Android, BlackBerry and iPhone)● Support Outlook 2007, 2010 and Win XP, Win7 and Win10.● Support users with PST Backup, Importing NK2 files, import/export Outlook .PST files.● Access Servers using Remote Desktop to start/stop services.● Telephone, Remote ( TeamViewer) and onsite support.

● Repair: Performing all technical functions following the factory technical manuals, such as installing, maintaining and repairing/replacing electronic components of laptops like HDD/SSD, CPU, RAM, Screen replacement, Webcam.● Diagnosing: Inspect and test laptops and troubleshoot the problems. Diagnose and repair hardware malfunctions and perform the maintenance of laptops. Use testing devices and follow the factory manuals to locate malfunctions in laptops. ● Upgradation: Modify and upgrade the laptops according to client need and provide support for both software and hardware.● Imaging: Used Ghost and WDS to transfer image from server to required Hard- drives and Laptops.● Error Correction: Assess laptops hardware malfunctions to determine the cause of error and apply appropriate actions to correct problems and repair laptops in order to maintain operation.

• Planned, assembled and installed computer systems in designated networks as per specifications.• Installed and configured IT network components and assisted in the implementation of designed IT network configuration.• Performed customer services on different firm’s departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.• Accept Customer Desktop and laptops systems in store for repair. • Request information about software and hardware issues and document all concerns.• Break down systems, remove malfunctioning hardware, and install new parts.• Provided solutions and technical guidance to clients facing technical issues and difficulties. • Perform all repairs with utmost concern for customer privacy.• Maintained records of hardware issues, performance and supplies

● Assemble and Configure PC as per required. ● Performed Desktop- workstation (Re-imaging) / Hardware-Software upgrades– Troubleshooting.● Service Bench repairs like Cleaning Viruses, Replacing Power Supplies, Removing unusual software’s.● Use Remotely anywhere, remote Desktop and VNC to troubleshoot remotely.● Support the POS registers with software and hardware issues such as pin pads, scan guns, cash drawer, signature pad etc.● Support Network, scanner, printing and functionality issues.

● Installation, Configuration and Troubleshooting Windows XP, Win 7, 2003, 2008, Linux (Centos, Red Hat, Ubuntu).● Troubleshooting of Team Viewer, Switches, Network Printers, LAN, WAN and Systems.● Understanding Configuration of TCP/IP Protocols, MS Outlook, and Thunderbird.● Testing and debugging new or revamped computer systems and the networks on which they communicate.● Providing internet Access to employees using IP tables, Accessing Firewalls and Squid Proxy Server configuration.● Involvement with all facets of the System Development Life Cycle (SDLC).● Testing and debugging new or revamped computer systems and the networks on which they communicate.● Create Template; Manage Lists and Campaigns of Max-Mail.● Networking Tools installation like LAN, Wireless & Broadband.● Upgraded and configured Centos Linux server and installed network routers, cabling, LAMP, SVN, Samba Server and Firewall.● Handled network infrastructure devices and equipment.● Used different methodologies to increase the performance and reliability of the network infrastructure.● Worked on wireless networking, both LAN and WAN.● Securing network resources with shared folder permissions, Implementing file security system● Responsible for operating system and desktop software installation, PC upgrading, and network troubleshooting.