Rupinder Panesar Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Liaising with customers about meter readings, SMART meter installation, tariffs, payments and Direct Debits. ● Arranging payment plans for customer’s that are in financial difficulty or PAYG meter installation. ● Advising customers on their bills and how to reduce them, including the best energy plan to fit their needs. ● Assisting in the recovery of debts and money owed for outstanding bills. ● Using a customer care tool for vulnerable customers capturing any disabilities, learning difficulties etc. and adapting my approach as required

Birmingham, England, United Kingdom

• Prioritising workloads as well as monitoring and reporting daily work in progress to senior management in order to adhere to SLA’s.• Processing of SME business contracts sold internally or via external stakeholders worth in excess of £1 million each year • Ensure all new SME business accounts are set up correctly on internal systems• Taking ownership of complex customer queries and always being pro-active to ensure end to end resolution in a timely manner and within the correct timescales to ensure the prevention of further escalation whilst ensuring excellent customer service.• Liaised with third party brokers and internal departments, to ensure all queries are dealt with to the highest standard, contributing towards the retention of customers• Take responsibility for managing the customers’ expectations and communicating the outcome to the customer • Liaise with internal and external parties on a daily basis to ensure prompt resolution for the customer and the business• Share my knowledge and expertise with team members and other colleagues to help improve processes and understanding.• Ensuring that customer account queries are answered within the required SLA and to full resolution• Managing customer queries from the call centre in an efficient manner and taking appropriate action to ensure that the query is answered within the agreed SLA• Root cause analysis - identify problems on internal systems that have caused exceptions with customer accounts• Training new starters to ensure competency within systems used and a full understanding of internal processes.

Northfield, England, United Kingdom

• Day to day management of two busy dry-cleaning sites• Resolving price queries on invoices• Taking telephone orders, and inputting information into the dry stream system• Preparation and reconciliation of the monthly accounts• Processing Invoices for payment• Cash handling banking • Scheduling in collections and deliveries• Managing two staff, timesheet and preparation of staff rotas• Analysis of financial spreadsheets