Team Leader
Current- Responsible for overseeing 5 major client business across the financial and telecom industries with a portfolio of above $5 million, and managing 15 sales representatives, and 10 clients locations.
- Maintained # 1 customer satisfaction team ranking in DSF for last 1 year by providing person client interaction and ensuring complete customer satisfaction through appropriate escalation and follow-up.
- Successfully lead 3 new programs for the company in the Toronto region by incorporating new approaches to promote customer intercept strategies to secure sales and responsible for representative training and development.
- Exceeded the sales quota by 60% by applying relationship-building and IMPACT selling techniques
- Regularly interacted with the upper management to present the marketing and progress reports that increased report accuracy by 50%
- Effectively communicated monthly team, sales and project performance and customer results to senior management
Sep 2009 - Present
