Melissa Ruppe Email & Phone Number

Shelby, North Carolina

Provide administrative support by conducting research, handling information requests, and performing clerical functions such as arranging conference calls, and scheduling meetings. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and e-mails. File and retrieve documents, records, and reports.Journey’s (Shoe Store

Led and motivated the store team to increase sales and ensure efficiency. Monitored the sales floor regularly, talking to staff and customers. Ensured that quality, customer service, and safety standards are met, and responded to customer comments and complaints. Managed the store’s stock levels, made key decisions about stock level and stock control, and processed all incoming and outgoing merchandise shipments. Delegated the organization and execution of store displays. Dealt with employment matters such as interviewing/hiring potential employees, and conducting performance reviews.

Took over many of the Service Manager’s daily tasks including managing all Pre-Delivery Inspections, Used Car Inspections, and Dealer Trade Inspection paperwork. Delegated each of the eight (8) technicians’ daily workloads, and prepared factory warranty and post-warranty insurance paperwork. Handled 90% of customer comments and complaints.

Lead the organization of filing for Service and Parts Departments, greeted customers, answered phones, and scheduled appointments.