Juan Jose Rusailh

Juan Jose Rusailh Email and Phone Number

Political Science I šŸŽ“Master PP&M I šŸ…Ethics & Compliance I āš– ISO 37001 Antibribery @ Oficina AnticorrupciĆ³n
buenos aires, argentina
Juan Jose Rusailh's Location
Buenos Aires, Buenos Aires Province, Argentina, Argentina
Juan Jose Rusailh's Contact Details

Juan Jose Rusailh work email

Juan Jose Rusailh personal email

About Juan Jose Rusailh

I work at the intersection of people, service management and regulations. My experience includes design and development of citizen-centered services, evaluate service quality and escalate events to improve delivery standards, define policy guidelines and compliance procedures, assessing risk-related services and managing and solving wicked problems while maintaining the line of business.I have over 18 years in managing complex service initiatives in the public sector taking a consultative approach with cross-functional teams. I always in the lookout for ambassadors and partners to share ideas and shape them rightly, combining different perspectives to take informed decisions.I had an internet project called autotransit.com which didnĀ“t take off the ground! Lesson learnt so no regrets!Professional SkillsGovernance | Compliance | Business Ethics | Risk Management | Service Delivery | Data Privacy | IT insight

Juan Jose Rusailh's Current Company Details
Oficina AnticorrupciĆ³n

Oficina AnticorrupciĆ³n

View
Political Science I šŸŽ“Master PP&M I šŸ…Ethics & Compliance I āš– ISO 37001 Antibribery
buenos aires, argentina
Employees:
39
Juan Jose Rusailh Work Experience Details
  • Oficina AnticorrupciĆ³n
    Asesor En Integridad Y Transparencia
    Oficina AnticorrupciĆ³n May 2022 - Present
    Argentina
    View
  • Registro Nacional De Las Personas - Ministerio Del Interior
    Asesor De La DirecciĆ³n Nacional De AtenciĆ³n Al Publico
    Registro Nacional De Las Personas - Ministerio Del Interior Feb 2019 - Apr 2022
    View
  • Registro Nacional De Las Personas - Ministerio Del Interior
    Director De Centros De Atencion Al Publico
    Registro Nacional De Las Personas - Ministerio Del Interior Apr 2016 - Jan 2019
    Buenos Aires
    - Leading the operation of the Customer Service Centers (Centros de Documentacion) in accordance with quality standards and in compliance with regulations.- Coordinating teams to respond to general queries both face-to-face and through social networks and mitigate claims that may impact on the organizational reputation.- Implementing projects related to the enhance service quality to meet citizen expectations.- Coordinating a team to develop the Quality Management System to improve service delivery to obtain ISO 9001.2015 certification. - Liaising and maintaining relationships with key stakeholders.
    View
  • Registro Nacional De Las Personas - Ministerio Del Interior
    Director Nacional De AtenciĆ³n Al Ciudadano Y Relaciones Institucionales
    Registro Nacional De Las Personas - Ministerio Del Interior Jul 2013 - Mar 2016
    - Designed and implemented communication policies (internal and external) aimed at strengthening the reputation and good knowledge of the organization in the community.- Advised the Executive Director in public relations with provincial governments. - Assisting other areas, when requested, in the design of ā€œassistance agreementsā€ with other public entities: Social Development, Education, Justice, Minority, Indigenous Affairs among other.- Promoted agreements with public and private entities to verify data.- Represent the organization in events in the country and abroad.
    View
  • Registro Nacional De Las Personas - Ministerio Del Interior
    Director De Planificacion Y Estadistica
    Registro Nacional De Las Personas - Ministerio Del Interior Dec 2009 - Jul 2013
    - Coordinated the formulation of strategic and operational plans across different areas- Coordinated the integration of statistical and geographical information on production to improve decision making process.- Monitored the implementation of technological upgrades and innovations through in-house testing and reporting.- Set up a dedicated inbound call center 0810 to provide functional support 1000+ provincial registry offices.- Liaised with postal services to ensure timely service delivery and make recommendation to improve for improvements.
    View
  • Registro Nacional De Las Personas - Ministerio Del Interior
    Director De Control De La Produccion
    Registro Nacional De Las Personas - Ministerio Del Interior Dec 2007 - Dec 2009
    - Developed production workflows analysis and proposed IT applications to improve the National ID booklets tracking and support reengineering processes.- Designed and monitored indicators and statistical information on production of National ID booklets.- Proposed projects to improve IT management systems in provincial jurisdictions to standardize processes and monitoring National ID booklets deliveries.
    View
  • Universidad De Buenos Aires - Facultad De Ciencias Sociales
    Profesor Titular Adjunto
    Universidad De Buenos Aires - Facultad De Ciencias Sociales Mar 2007 - Mar 2013
    Seminario y materia "Gobernanza y Gobierno ElectrĆ³nico en AmĆ©rica Latina"
    View
  • Secretaria General De La Gobernacion - Province Of Buenos Aires
    Coordinador Del Proyecto Guia Unica De Tramites - Secretaria De Gobierno Electronico
    Secretaria General De La Gobernacion - Province Of Buenos Aires Sep 2005 - Dec 2007
    - Lead the implementation of the Online Guidelines and Requirements to access government services and developed SIEP program (Integrated System of Issuance and Payments) for provincial public agencies.- Prepared user manuals and procedures to increase integration of Online Guidelines and Requirements for public organizations into the governmental website.- Carried out surveys to update and improve user experience of the Online Guidelines and Requirements website.- Participated as a disseminator in official presentations of Electronic Government Programs.
  • Monash University - Faculty Of Business And Economics
    Master Of Public Policy And Management
    Monash University - Faculty Of Business And Economics Feb 2004 - Aug 2005
    View
  • The University Of Melbourne - School Of Social And Political Sciences
    Teaching Assistant - Public Policy
    The University Of Melbourne - School Of Social And Political Sciences Feb 2005 - Jul 2005
    Melbourne Y Alrededores, Australia
    Under the guidance of Dr. Tom Davis, I was responsible of tutorial classes on the subject "Public Policy Makingā€, which includes sparking in-class debates, assessing exams and student general assistance.
    View
  • Subsecretaria De La Funcion PĆŗblica - Provincia De Buenos Aires
    Coordinador De Programas De ModernizaciĆ³n De La GestiĆ³n
    Subsecretaria De La Funcion PĆŗblica - Provincia De Buenos Aires Mar 2002 - Feb 2004
    - Designed and implemented the Citizen Charter Programs, including service standards definitions to measure citizen satisfaction.- Participated in the coordination of inter-ministerial teams for the development of sector strategic and operational plans.- Monitored the follow-up of organizational change management programs and improvement plans to simplify provincial procedures- Participated in the coordination of training activities for public servants of different provincial jurisdictions in partnership with the Provincial Institute of Public Administration.- Participated in the drafting of legislation in relation to the public policies agenda of the Undersecretary of Public Affairs.
  • Cippec
    Asistente Del Area Reforma Del Sector PĆŗblico
    Cippec Nov 2001 - Mar 2002
    - Assisted in the analysis and drafting of proposals on improvements in the management of public policies for municipal governments.- Sponsored the implementation of a control panel for municipalities.- Evaluated administrative processes and prepare recommendations to improve the efficiency of critical areas of municipalities
    View
  • Amr - Middle Sea Asesores De Seguros - Jlt Correspondents
    Corredor De Reaseguros
    Amr - Middle Sea Asesores De Seguros - Jlt Correspondents Aug 1998 - Sep 2000
    - Developed business opportunities between local companies and the international reinsurance market.- Assisted in the renewal of accounts with Lloyd's of London, reinsurers from the USA and continental Europe.- Monitored of business, coverage and placements with reinsurance markets.- Prepared indicative budgets and coverage conditions for facultative business.

Juan Jose Rusailh Skills

Government Public Policy Management Politics Research International Development Policy Management Consulting English Social Media Spanish Team Leadership Public Sector Consulting Business Statistics Governance Corporate Affairs Policy Analysis Business Strategy Strategic Planning Microsoft Office Managerial Skills Wireless Customer Satisfaction Customer Service Techinical Hostesses Waitressing English As A Second Language

Juan Jose Rusailh Education Details

Frequently Asked Questions about Juan Jose Rusailh

What company does Juan Jose Rusailh work for?

Juan Jose Rusailh works for Oficina AnticorrupciĆ³n

What is Juan Jose Rusailh's role at the current company?

Juan Jose Rusailh's current role is Political Science I šŸŽ“Master PP&M I šŸ…Ethics & Compliance I āš– ISO 37001 Antibribery.

What is Juan Jose Rusailh's email address?

Juan Jose Rusailh's email address is ju****@****ail.com

What schools did Juan Jose Rusailh attend?

Juan Jose Rusailh attended Monash University, University Of Buenos Aires.

What are some of Juan Jose Rusailh's interests?

Juan Jose Rusailh has interest in Social Services, Mobile, Clean Technology, Economic Empowerment, Civil Rights And Social Action, Soccer And All Winter Sports, E Government, Public Private Partnerships, Consumer Internet, Public Service Management And Innovation.

What skills is Juan Jose Rusailh known for?

Juan Jose Rusailh has skills like Government, Public Policy, Management, Politics, Research, International Development, Policy, Management Consulting, English, Social Media, Spanish, Team Leadership.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.