Juan Jose Rusailh Email & Phone Number

Argentina

Buenos Aires

- Leading the operation of the Customer Service Centers (Centros de Documentacion) in accordance with quality standards and in compliance with regulations.- Coordinating teams to respond to general queries both face-to-face and through social networks and mitigate claims that may impact on the organizational reputation.- Implementing projects related to the enhance service quality to meet citizen expectations.- Coordinating a team to develop the Quality Management System to improve service delivery to obtain ISO 9001.2015 certification. - Liaising and maintaining relationships with key stakeholders.

- Designed and implemented communication policies (internal and external) aimed at strengthening the reputation and good knowledge of the organization in the community.- Advised the Executive Director in public relations with provincial governments. - Assisting other areas, when requested, in the design of “assistance agreements” with other public entities: Social Development, Education, Justice, Minority, Indigenous Affairs among other.- Promoted agreements with public and private entities to verify data.- Represent the organization in events in the country and abroad.

- Coordinated the formulation of strategic and operational plans across different areas- Coordinated the integration of statistical and geographical information on production to improve decision making process.- Monitored the implementation of technological upgrades and innovations through in-house testing and reporting.- Set up a dedicated inbound call center 0810 to provide functional support 1000+ provincial registry offices.- Liaised with postal services to ensure timely service delivery and make recommendation to improve for improvements.

- Developed production workflows analysis and proposed IT applications to improve the National ID booklets tracking and support reengineering processes.- Designed and monitored indicators and statistical information on production of National ID booklets.- Proposed projects to improve IT management systems in provincial jurisdictions to standardize processes and monitoring National ID booklets deliveries.

Seminario y materia "Gobernanza y Gobierno Electrónico en América Latina"

- Lead the implementation of the Online Guidelines and Requirements to access government services and developed SIEP program (Integrated System of Issuance and Payments) for provincial public agencies.- Prepared user manuals and procedures to increase integration of Online Guidelines and Requirements for public organizations into the governmental website.- Carried out surveys to update and improve user experience of the Online Guidelines and Requirements website.- Participated as a disseminator in official presentations of Electronic Government Programs.

Melbourne Y Alrededores, Australia

Under the guidance of Dr. Tom Davis, I was responsible of tutorial classes on the subject "Public Policy Making”, which includes sparking in-class debates, assessing exams and student general assistance.

- Designed and implemented the Citizen Charter Programs, including service standards definitions to measure citizen satisfaction.- Participated in the coordination of inter-ministerial teams for the development of sector strategic and operational plans.- Monitored the follow-up of organizational change management programs and improvement plans to simplify provincial procedures- Participated in the coordination of training activities for public servants of different provincial jurisdictions in partnership with the Provincial Institute of Public Administration.- Participated in the drafting of legislation in relation to the public policies agenda of the Undersecretary of Public Affairs.

- Assisted in the analysis and drafting of proposals on improvements in the management of public policies for municipal governments.- Sponsored the implementation of a control panel for municipalities.- Evaluated administrative processes and prepare recommendations to improve the efficiency of critical areas of municipalities

- Developed business opportunities between local companies and the international reinsurance market.- Assisted in the renewal of accounts with Lloyd's of London, reinsurers from the USA and continental Europe.- Monitored of business, coverage and placements with reinsurance markets.- Prepared indicative budgets and coverage conditions for facultative business.

Master, Public Policy And Management

Activities and Societies: Research Assistant at Monash Research Governance Unit, Department of Management I worked as research assistant.

Ba., Political Science