Lead end-to-end BPO service launches for telecom clients, focusing on tailored solutions, smooth provider transitions, and operational efficiency. Drive transformation and innovation initiatives that enhance service quality, optimize processes, and improve client satisfaction. Ensure project management balances cost efficiency with quality delivery, without compromising profitability.

Responsible for multiple BPO Services in Spanish telecom operators, covering commissions, logistics, risk management, and financial operations. Led service operations to ensure efficiency, compliance, and client satisfaction. Developed new commercial proposals based on operational insights to drive competitive solutions. Oversaw financial management, focusing on budget control, profitability, and service improvements tailored to client needs.

IT consultant very oriented to achieve the clients goals without forgetting the quality and efficiency, working side by side with different departments within the organization.Main project: Leader of Sales Commissions and Logistics Costs Processes AreaGrupo MásMóvil (Yoigo, MásMóvil, PepePhone, Lebara, LlamaYa, Lyca, Guuk, etc.)* Managed and optimized sales commissions and logistics processes for all Grupo MásMóvil brands, ensuring operational efficiency.* Developed Yoigo’s Sales Commissions process from scratch, later integrating additional brands into a unified system.* Directed daily operations, overseeing task management, goal setting, and performance metric reporting.* Collaborated with teams to implement process improvements addressing both business and technical needs.* Led new initiatives, integrating automation tools and streamlining workflows to adapt to evolving business demands.* Ensured clear stakeholder communication, providing timely insights for decision-making.* Coordinated technical and business requirements with internal teams and vendors to ensure smooth project execution.

Two main projects working with ONO, related with its CRM. Starting with a one-person and very-oriented-to consulting project, and finishing with a large development project.

Two main projects with TELEFÓNICA MÓVILES DE ESPAÑA - MOVISTAR.

Three main projects helping to VODAFONE SPAIN to evolve its CRM systems. Involved in all projects phases: viability analysis, functional analysis, technical design, development, implantation, system tests and UAT.