Operations Manager
CurrentOperations and Platform Management, Points for GoodCertified Loyalty Marketing Professional: Completed globally recognized workshop and certification in loyalty marketing.Daily Operations & Transactions: Oversee daily transaction processing, resolve donor complaints, and ensure smooth payment gateway operations.Customer Relationship Management (CRM): Manage donor communications, ensuring timely and effective responses.Donation Reporting & Reconciliation: Collaborate with the finance team to generate donation reports and perform reconciliation.Data Management: Oversee donor database management, ensuring data security and proper storage.Program Data Integration: Receive and integrate partner data, upload to the master database, and issue receipts.Platform Development: Coordinate with the IT team for ongoing platform updates and website changes.Charity & Partner Integration: Add new charities and program partners to the platform, including API integration.Finance Coordination: Liaise with the finance department to address pending payments for charity and program partners.Team Training: Train new team members on processes and operations, and manage chatbot Orimon.ai training.Technical Skills:Payment Gateway Management: Use Razorpay to create payment pages for donors, companies, and campaigns.Data Uploading: Handle batch file uploads from program partners as the platform’s superadmin.SMS Communication: Create SMS campaigns using Vi Power and Text Local.Email Marketing: Use Mailjet to format and send bulk emails for campaigns.Content Management: Utilize Strappi to manage website banners, news, and blogs.Social Media Design: Create social media creatives using Canva.Video Creation: Develop donation process videos with Fleeq, incorporating audio voice guides.Administrative Tasks: Manage inventory and office supplies, ensuring smooth daily operations.Data Analysis: Analyze reports using Pivot Tables and VLOOKUP, creating tables and charts for insights.
