Client Onboarding and Training: Assisted new clients in understanding and effectively utilizing Flickerwall’s digital signage solutions, providing tailored onboarding sessions.Customer Support: Addressed customer inquiries and troubleshooting issues, enhancing the overall customer experience and satisfaction.Performance Monitoring: Tracked client engagement metrics, providing data-driven insights to improve customer usage and retention.Collaborative Problem Solving: Worked with cross-functional teams to resolve client issues promptly, ensuring smooth product delivery and usage.Feedback Collection: Collected and relayed customer feedback to drive product improvements and align offerings with user needs.Support and Troubleshooting: Provided timely support for client issues, helping to resolve technical challenges and improve user experience.Customer Insights: Collected and analyzed client feedback to recommend improvements, supporting product development with actionable insights.Collaboration: Worked closely with sales and product teams to align client needs with service offerings, boosting customer satisfaction and retention.Data Tracking: Monitored customer engagement metrics to track success and refine support strategies.Renewals and Upselling: Assisted in renewals and upselling by understanding customer needs and demonstrating additional product value.

Responded to customer inquiries through various channels (phone, email, chat).Identified customer needs and provide tailored solutions, resulting in a significant reduction in follow-up inquiries.Resolved customer complaints and issues promptly and efficiently, adhering to company policies and achieving monthly performance targets.Documented and updated customer information in the CIM system accurately for future reference.Collaborated with team members and cross-functional departments to streamline support processes and reduce resolution times.