IT Services for SMBs (Small to Medium Business)◆ Helping businesses with their daily tech issues◆ Manage and maintain the IT and network infrastructure◆ worked with third party support to find solutionsIT Project Management for SMBs (Small to Medium Business)◆ Asses the need of the IT project to update existing IT infrastructure◆ Budget planning for upcoming IT upgrades◆ Work with the various technology and vendors to find the suitable IT solutionsVendor/Product Management◆ Work with vendors like Lenovo, Dell, Cisco, UniFi, Microsoft, Google, and many more◆ Providing suitable hardware recommendations for clients◆ Work with vendor to provide quote and products for clientsClient relationship◆ Communicating with clients regularly on their IT needs and progress◆ Keeping client up to date with any potential IT issues

IT Project Management for SMBs (Small to Medium Business)◆ Creating a timeline for upcoming projects◆ Helping businesses with budget planning for projects◆ accomplished various network and server infrastructure projects◆ worked closely with network auditor and product manager to provide a project timelineIT Consultation for SMBs◆ Consult possible solutions on upcoming projects ◆ Provide IT recommendations◆ Researching on the solution that improves SMBs workflow.Network Administrator◆ Provide Level-2 tech support on Windows/Mac/Synology servers, Windows/Apple workstations, and various network infrastructure to SMBs◆ Providing ongoing assistance to Level-1 tech support with basic troubleshootingClient relationship◆ Communicating with clients regularly on their IT needs and progress◆ Monitor the feedback from clients and discuss with team membersTraning New Staff Technician◆ Provided training to network administrator and dispatcher◆ Monitor their performance and report to the IT director◆ Work closely with the senior team members to find a way to improve new members' performance.Internal IT◆ Managed the internal network including different branches and location◆ Presented the IT project to revamp the entire network infrastructure◆ Monitor and troubleshoot the Windows/Mac server, workstation, and network-related issues.

◆ Developed and managed the intranet for a company.◆ Provided tech support for non-technical team members who are working on CRM◆ Provided tech support with network and windows related issues◆ Worked with the HP thin clients and RDP