Senior Machine Learning Engineer
CurrentLeading VNS Health's transformative generative AI initiative, I steer the innovative application of AI to revolutionize call center operations. This involves parsing and structuring vast amounts of unstructured audio data from members interactions, thereby enhancing care delivery and operational efficiencies. My role is pivotal in integrating cutting-edge AI with healthcare services, demonstrating significant advancements in member engagement and support.Key Contributions:• Generative AI Implementation: Spearheaded the deployment of generative AI to transcribe, parse, and structure call center audio calls, leveraging advanced open-source algorithms. This initiative marks a significant leap forward in utilizing AI to improve healthcare outcomes and customer service experiences.• ML Architecture Overhaul: Co-Led a collaborative effort to revamp our ML architecture, employing AWS SageMaker, Apache Airflow, and Feast feature store, ensuring a scalable, reliable, and efficient infrastructure.• Rapid ML Deployment: Introduced a CI/CD-based architecture for ML, facilitating swift model development and deployment, significantly reducing the productionization timeline.• Cross-Disciplinary Leadership: Coordinated with cross-functional teams to establish ML best practices, fostering an environment of innovation and excellence in AI application within healthcare.• In addition to leading generative AI initiatives, I am deeply involved in integrating state-of-the-art Language Model (LLM) techniques to further enhance our AI-driven solutions. Techniques: LoRA, QLoRA, AWQ, GPTQ, SGLang, DeepSpeed, vLLM, FP6-LLM, LangChain, Guidance, LMQL, RAG, LlamaIndex, PEFTTechnology Stack: Python, R, AWS SageMaker, Apache Airflow, Snowflake, Node.js, JavaScript, SQL.