Designing and authoring maths curriculum for KS3 and KS4.

• Providing training and accountability to clients to ensure they overcome any mindset challenges and reach their goals• Helping clients work more productively and formulate a plan of action and routine that works around their current commitments• Creating bespoke training videos to support clients with technical and system related queries• Wrote and published a book called The 15 Minute Startup which reached No. 1 in Small Business & Entrepreneurship category on Amazon on the second day of launch in order to inspire people to stop procrastinating and take action to achieve their goals• Chosen as a finalist for the Mpower National Mums In Business Awards in the social impact category and won Highly Comended business• Social Media management on Facebook, Pinterest & Instagram in order to grow a following for my work• Setting up sales funnels and e-mail autoresponders in order to attract, serve, book and retain clients• Founder of Kiddipreneur – a mission to inspire an entrepreneurial mindset in children from the ages of 3-11 (www.kiddipreneur.com)• Writing for online publications including the Huffington Post and Thrive Global as a contributor• Collaborating with other online entrepreneurs in interviews and podcasts to help share my message

Making quality, holistic education accessible to all children and closing the tech, gender and diversity gap in ed-tech!

- Responsible for overseeing customer success, curriculum creation, social media, marketing, ops and processes as well as technical development projects to deliver coding education for 3-11 year olds in line with the National Curriculum for EYFS, KS1 & KS2- Testing user flows and imagining the service from a customer's point of view to deliver a service that is reflective of our brand & ethos while delivering the value expected by the customer- Designing worksheets and creating curriculum overviews for coding lessons- Managing the team and ensuring everyone is working to their deadlines and removing any blockers they might face- Being a direct point of contact to coach, train and service Franchisees- Creating the marketing strategy and ensuring the social media plan is executed to best effect- Project managing the build of our app prototype for 3-6 year olds and now overseeing build of app to launch in 2020- Working with an agency to create a new brand for our app and leading a kids' panel to shape decision making- Launching new and updated website with a brand re-fresh to align with new app brand- Rolling out rebranding across the business from marketing assets and uniforms to merchandise and student rewards & certificates- Designing, rolling out and managing a new sprint process to support the company to remain efficient and lean as we scale- Re-designing processes and training the team to allow everyone to do their best work- Putting in place remote working policies that allow everyone on the team to work flexibly in a way that doesn't disrupt asynchronous working patterns- Data modelling to inform ops strategy and also for investor pitches and presentations- Helping the business to take a more data driven approach- Organising and overseeing large company events from kids' panel activity days to exhibitions such as the BETT show

• A member of the senior management team responsible for the operations in both the UK and US for the complementary workforce program at GSK• Responsible for managing, training and reviewing both the UK and US teams to ensure compliance with the legal and operational requirements as defined by the GSK in house team in order to provide the highest levels of customer satisfaction• Overall responsibility for the Zendesk ticket management system to ensure that service levels were maintained and that responses going out to the workers were appropriate, timely and met the agreed SLAs with the client• Putting in place template response for the team to use on Zendesk and over the phone to ensure consistency in the responses going out to workers and managers• Point of escalation within the team for troubleshooting technical and compliance related queries• Point of contact for Fieldglass queries and training the team as new features are introduced• Direct point of contact for senior members of the GSK team to discuss operational projects and procedures as well as evaluating service levels and KPIs on a quarterly basis in order to comply with client agreed targets• Introducing reporting for the team to manage performance and pinpoint operational weaknesses so that these could be addressed so that the client always received improved service levels each quarter• Responsible for continuous improvement within the team and program so that workers and the client had an exceptional experience when working with our team and joining the complementary workers program• Responsible for implementing and managing the monthly audit process for the complementary workers program to ensure that all workers joining GSK on the complementary worker’s program had the required right to work and documentation in order to avoid reputational and legal risk to GSK

• Using Prince 2 and Agile methodologies to project manage multiple high profile concurrent projects on client facing systems• Gathering requirements from clients and producing all project documentation from statement of work to testing and user guides• Leading interactions with senior stakeholders at organisations such as the BBC, Lloyds and Met Police as well our internal Directors up to CEO level• Managing a matrix team of Project Managers, Business Analysts and Developers to roll out client implementations on time, specification and to budget• Managing and working with 3rd Party Providers to achieve successful outcomes within budget and time constraints• Lead on MI Client Projects with the ability to understand the complexity and scope of development while achieving the client’s requirements• Conducted market research on reporting solutions such as Fieldglass, OBIEE and Burst• Working on a green field project leading on design, development and testing of MI as well as overall migration and implementation of incumbent and new clients to the system• Providing training to new users as part of implementation or new development• Assisting the business development team with BIDs and providing demos to the client where required• Working closely with HR to resolve team performance issues and establishing correct procedures to follow• Adhere to standards of practice according to accreditation such as ISO 9001 and look for continuous improvement in work practices across teamsTechnologies used: MS Office, MS Project, Visio, Jira, DoneDone, OBIEE, Oracle data warehouse, In house systems based on SQL and Oracle Databases

• Responsible for the logistics of training 900 plus Co-members across 20 different locations in the UK• Delivering full day training sessions to Co-members on the AWR• Responsible for managing the champion system and ensuring the 47 champions were trained and prepared adequately to deliver training sessions in their respective areas• Query handling for both internal and external customers via e-mail, phone and face to face meetings• Creating project documentation using Prince 2 methodology to communicate project progress, risks, outstanding actions and decisions• Getting to grips with the functionality of new systems as required for the project• Working closely with the IT team to create, review and deliver on specification • Co-ordinating the testing process for all IT developments related to the project and feeding back on changes required• Delivering a seminar on AWR to clients in Belfast• Attending business update meetings at various levels within the business• Being involved in key brainstorming and decision making activities• Performing analysis on success of the project, lessons learned and looking at ways to improve processes and outcomes• Supporting the call handling team to take over query handling as part of the 'business as usual' process• Escalating and communicating with directors as appropriate to ensure the project is completed as scheduled and issues are resolved as smoothly as possible• Acting as Interim Project Manager once original Project Manager left for maternity leave

•Working alongside the Programme Director for Single Parents and Employment Zone across London, Liverpool and Glasgow to support, facilitate and analyse the delivery model.•Designing a formalised reporting process based on director needs and managing the roll out, testing, updating, monitoring, analysing and implementing changes based on this analysis.•Conducting in depth analysis using Microsoft Excel on historical performance for by region, programme and on a local level to identify trends and share best practice across the programmes. Involves the use of pivot tables, Macros and self-written Visual Basic.•Communicating with the Senior Operations Management team to collect reports, organise meetings and advise on ad-hoc projects accordingly.•Communicating with various co-members across the business to collate information for projects and run telekits or organise face-to-face meetings as appropriate to discuss and amend project requirements for both self-managed projects as well as support those projects managed by the Programme Director.•Supporting the Operational Management team with ad-hoc requests regarding stats, analysis and reports for the projects that they are assigned to.•Taking minutes for monthly Management Board meetings and ad-hoc meetings run by the Programme Director.•Supporting the Programme Director with investigations and grievances that have been raised.•Liaising with the Finance Department to ensure that the appropriate finance information is available for 5 different meetings held every month.•Sending out communications to all the operational teams for ad-hoc messages requested by the Programme Director or Senior Board Directors.

•Working as an employment adviser within a Reed in Partnership Single Parents office.•Supporting, mentoring and training single parents to have a more work focused attitude and help diagnose their barriers.•Helping members overcome these barriers through regular one to one appointments, setting targets and building confidence..•Supporting members through their transition from benefits into work by keeping in regular contact and discussing issues that may arise.•Giving self-employment advice to members who have skills that can be used to set-up their own viable business and educating and training them on the self-employment process. •Conducting outreach to increase the number of members on the programme by attending job centre, meeting people on the street as well as targeting hot spots such as children's' centres and back to work organisations and conducting presentations.•Liaising with employers to build long term relationships to explain the work that we do to support parents into work and persuading and encouraging them to work with us.•Having to complete a large amount of paperwork on a daily basis with regards to member files, job details and progress of members throughout their time on the programme..•Taking team meetings in the morning to discuss updates and how members can be progressed.•Organising events to create awareness of the programme and liaising with external suppliers such as venues, face painter's etc.•Supporting the manager in taking telekicks to aid local collection with confirming member job starts and chasing advisers to book appointments.