Rushanth Raj, Mba Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

British Columbia, Canada

- Understand client general insurance needs and tailor a solution accordingly.- Align and work cross functionally with various internal departments to exceed client expectations.- Focused on NPS, customer retention and generating new leads.

New Delhi Area, India

Plan and monitor campaign execution whilst monitoring dealer performance for the Northern region. Identify client needs, handle conflict and influence their perception while maintaining service excellence.

New Delhi Area, India

• Implemented marketing activities and campaigns for client retention.
• Developed an internal escalation system and ensured all complaints are resolved within TAT. Special recognition by Tata Motors for facilitating its movement to 2nd position pan India, in customer service.
• Undertook periodic review and CAPA analysis of all open and closed concerns. Identified root cause and took corrective action, achieving record high CSI of 953 in February’17.
• Achieved 120% part sales in December’16 and 110% in January’17, through a 70 member team.

Noida Area, India

• Developed and implemented campaigns to extend clients’ lifecycle; which resulted in increased customer satisfaction scores to 91.3% in April 2016, vis-à-vis 85% in April 2015.
• Achieved all India first position amongst 42 dealers, on client delight.
• Spearheaded a “win back” customer campaign, which generated an additional revenue of INR 5,000,000 in May 2016. This helped in retention, cross-selling & generating additional sales leads.
• Structured an internal escalation system, which resolved client concerns within 48 hours which resulted in reduced annual escalations by 15.2%.
• Led process improvement initiative to ensure projects followed standards and deliverables. Identified training needs, thereby attaining 170% increase in trainings delivered.
• Closely monitored the quality of database, resulting in a 31.3% increase in AQR.

Chennai Area, India

• Managing companies brand online across social media and third party e-commerce platforms.
• Plan and execute appropriate content schedules across existing social media platforms.
• Increasing traffic by communicating what’s new and engaging audience with relevant content.
• Keeping an eye on emerging platforms to promote brand.
• Planning and scheduling regular mailers.

Mumbai Area, India

* Institutional Research and Developing Financial Models* Analysis using Bloomberg for large capital companies to forecast the share value.* Tabulated annual reports and presented research findings to Head of Institutional Research

United Kingdom

• Forecasted daily, weekly and monthly targets to accomplish budgeted revenues. Consistently met and exceeded revenue targets. Planned daily operations of the 11 F&B stations throughout the venue through a team of 200.
• Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate.
• Part of multimillion-pound outlet refurbishment project, won The Best British Interior Design Award.
• Negotiated contractual, technical and financial issues with vendors and clients directly on behalf of the firm. Developed procedures and ensured effective implementation of systems.

United Kingdom

Maintaining stock, customer relationship building, liaison between staff and managers, work allocation and receiving stock deliveries.

Master Of Business Administration (M.B.A.), Marketing And Hr

Activities and Societies: Placement Coordinator, VOX member - University Student Body* Organized “BeyOND”, a social initiative incepted in.

B.Eng(Hons), Automotive Electronic Technology

Activities and Societies: Formula Student

Higher National Diploma, Automotive Engineering

Commerce, Cbse, Class Xii

Activities and Societies: Football and Ad Mad* Part of the school football team. * Took part in various ad mad competitions.