Responsible for managing multiple projects involving onboarding of business partners, major clients such as Best Western, City of Toronto, The Keitner Group and West Toronto Support Services. Other duties include managing day to day operations of FASTSIGNS center.• Work with client’s corporate team to define the acceptance criteria for project and specific deliverables, and to achieve stakeholder acceptance• Manage alteration of project requirements through project scope change requests and communicate changes to schedules and resource efforts• Ensure on daily basis that all production logs, waste logs and maintenance logs are up to date. • Develop and implement store marketing programs on a regular basis• Monitor overall center finances (P&L accountability, WIP Summary, etc.) and Key Performance Indicators

Led and managed fully integrated portfolio of projects for e-billing, e-payment, and print-based solutions for managing customer billing and payment process.Delivered cloud-based e-billing and self-service platform for offering multiple e-billing delivery models, online payments, inbound e-payment consolidation, and a comprehensive document indexing, archival, and retrieval system. The platform also included fully customized Enterprise Web portals and back-end systems, allowing the control of content and maintain brand consistency across platforms. Major clients included Scotia Bank, Country Financial, Reliance Home Comfort and SaskTel.Led and managed multi-phase project to deliver KUBRA-branded payment solution for Public service company of New Mexico, Enbridge and CitiBank, which allowed customers to make one-time payments and ability to enroll for additional benefits such as making payments to multiple service providers, receiving smart alerts, saving multiple payment methods, and scheduling recurring payments.

Performed progressively complex roles as Team Manager, BSA and IT Project Manager Project Manager, IT Infrastructure & Applications Led and managed multiple, large, complex, enterprise-wide projects through full SDLC of initiation to close; key projects included:o Data Center Migration / Server Refresh / Application Migration ($3M+,15+ team): – recognized among best run projects, scope was to migrate 2000+ servers from legacy data center in mixed physical and virtual configurations. Team included Systems Analyst, DBAs, Storage, Tech Leads, Facilities, Corporate Security and moreo Application Development and Upgrade ($500K+, 10+ team) – received recognition for excellent quality management, this was an external customer (ATB Financial and Finning) facing project that involved creation of new load balanced (with F5 virtual appliance), disaster recovery compliant infrastructure and custom software application upgrade, custom development, database migration while leading mixed team of internal as well as client and vendor employees under strict timelineo MITS Application Projects – external customer facing project managed under the umbrella of TELUS MITS servicesBusiness Systems Analyst, IT Release and National Change Management Contributed to Project Management activities such as Project Scoping, Planning, Estimating and Scheduling for IT Release/Change management IT Infrastructure changes impacting 1500+ employees. Analyzed and translated business requirements into functional/non-functional system requirements, system use-cases and business use-cases, and documenting Requirement Traceability Matrix(RTM). Lead initiatives to improve processes in business, organizational, and operational areas.

Team Manager, Data Network Operations Led and managed a team of Data support analysts, overseeing daily operations in a fast pace environment. Managed resource utilization and workload allocation for 14 direct reports, including sourcing equipment, effective resource planning and implementing SMART principles to meet daily/weekly ticket resolution targets.