Rushikesh Jangam Email & Phone Number

Truganina, Vic, Au

Melbourne, Victoria, Australia

Client: Tollgroup>Led a team of 40 IT professionals across ANZ, Asia, and the Pacific, overseeing end-to-end IT infrastructure projects to enhance user experience and drive digital workplace transformation.>Managed data center operations, including server management, hardware installations, network configurations, and system upgrades to ensure optimal performance and uptime.>Provided hands-on support in the data center for troubleshooting, maintenance, and physical installations, acting as the primary point of contact for critical hardware issues.>Collaborated with cross-functional teams for the planning, deployment, and support of modern workplace technologies, ensuring seamless integration with enterprise systems.>Develop training programs and materials to enhance the technical skills and knowledge of field service technicians, ensuring they are equipped to handle various scenarios efficiently.>Managed escalation processes, ensuring swift issue resolution and minimizing downtime for clients.>Received multiple recognitions for outstanding leadership and technical expertise, including commendations for successfully improving operational efficiency and minimizing downtime during critical incidents.>Maintain high standards of service quality and customer satisfaction by implementing best practices, conducting quality checks, and addressing performance issues promptly.

Melbourne, Victoria, Australia

Client: Tollgroup>Played a pivotal role in ensuring seamless IT operations for a diverse user base within Toll Group, a global logistics and transportation company.>Managed end-user computing infrastructure, providing technical support, troubleshooting hardware and software issues, and maintaining a secure and efficient computing environment.>Collaborated closely with cross-functional teams to implement and manage IT solutions, including system upgrades, hardware deployments, and software rollouts.>Maintained a strong focus on cybersecurity, actively monitoring and enhancing security measures to safeguard company data and assets.>Documented and tracked IT incidents, service requests, and resolutions to ensure transparent communication and adherence to service level agreements.>Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.>Removed malware, ransomware, and other threats from laptops and desktop systems.>Checked and study logs for various issues like Account Lock Out, Network Connectivity, Active directory authentication, Windows Device etc.>Worked on resolving issues in meeting room devices such as Poly and Cisco devices.

Pune, Maharashtra, India

> Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.> Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.> Served as Subject Matter Expert on Print Management managing Follow-me-print and Kofax Technologies.> Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.> Performed software installations and upgrades to UNIX and Windows operating systems.> Tested software remotely and onsite for server sets to maintain operational readiness.> Contributed to development, administration and testing of disaster recovery plans.> Used ticketing systems to manage and process support actions, managed high levels of call flow and requests including Major Change Implementation procedures.> Configured hardware, devices, and software to set up work stations for employees and tested new software and hardware prior to deployment.

Mumbai, Maharashtra, India

> Built flexible, reusable code and libraries for future use.> Implemented robust security and data protection measures.> Integrated third-party APIs from external applications into web platforms.> Developed web platform back ends using NodeJS and Flask frameworks.> Integrated front-end elements into applications.> Worked in Agile Scrum team environment with high-tempo production cadence.> Explained technical trade-offs of different approaches to stakeholders and estimated development time required.

> Contributed to internal activities for overall process improvements, efficiencies and innovation.> Built databases and table structures for web applications.> Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.> Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.> Compiled, cleaned and manipulated data for proper handling.

Mumbai, Maharashtra, India

> Provided primary customer support to internal and external customer and Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.> Handled customer inquiries and suggestions courteously and professionally. Analyzed customer service trends to discover areas of opportunity and provide feedback to management.> Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Master'S Degree, Cybersecurity, 7.90 Wam

Activities and Societies: Representative for Masters of Cybersecurity Batch'24. Member of LT Student Union Member of LTU Mountaineering.

Bachelor Of Science - Bsc, Information Technology, Aggregate Cgpa: 8.65

Activities and Societies: Gaming Head for Cyberstrike’19, Worked for Promotions Team, Design Team & Creative Team, Member of DOT COM CLUB.

Hsc, Science, 62%

Activities and Societies: Gymkhana Member

Ssc, 85.80%

Activities and Societies: Science Exhibition Member