Rushi Patel Email & Phone Number

California, United States

Walnut Creek, California, United States

I am currently working as an independent designer/researcher, offering elegant design solutions for small businesses and startups in both software and hardware projects. Here are the areas where I am applying my skillsets:♠︎Wisdom Search Engine: Leveraging research, design, and technology (Gen AI LLM) to help users ask better questions and discern among results.♣︎Literature Review: Conducting research in Library and Information Science, Neuroscience, Quantum Physics, Psychology, and Philosophy. My aim is to learn fundamentals using a first-principles approach and discover new ways to curate and distribute information wisely.♦︎Automotive E-commerce Experience: Developing a streamlined process for purchasing, leasing, or renting vehicles with minimal hassle and just enough information.♥︎Dating and Matrimony Experience: Designing a new platform for individuals to meet lifetime partners, addressing the global issue of declining marriage and birth rates.We recently started to offer UX and Industrial design mentoring in the light of current demands.

Pleasanton

Below are key projects that I led and made a positive impact on during my time at Workday:♞ Partner Portal Redesign-Reduced task time by 20% with an improved ticket routing and deflection UX/UI.-Enhanced information retrieval by 30% by understanding partner search behaviors.-Increased customer CSAT and NPS scores by 15% by streamlining workflows for deployments, implementations, and tenant management.♛ Customer Portal Redesign- Improved information discoverability by restructuring the information architecture.- Lowered error rate from 16% to 5% in the tenant management module.- Boosted CSAT score to 90+ with a new incident management dashboard.- Reduced error rate from 20% to 4% by redesigning the implementer access workflow.- Increased MFA sign-up conversion rate by 80% with a seamless sign-in flow.♣︎ Cloud Migration Strategy and Design- Achieved 95% of the goal for migrating 600 customers to the public cloud by 2024 by designing an effective intake process.☻ Customer Support Model Design - Improved case/ticket SLA and customer CSAT score with a new support agent console.- Reduced error rate by 35% in case mapping with a new resource management dashboard, leading to a 15% increase in skills acquisition for support agents.♦︎ Customer Community Site Redesign- Enhanced information discoverability for customers, partners, and employees by merging data repositories and refining information architecture.♠︎ Customer Success Management Dashboard Design- Reduced customer attrition and improved CSAT scores by visualizing relevant customer data for stakeholders, aiding in informed decision-making.♟ Employee Intranet Design Part 2-Implemented actionable insights from quantitative and qualitative research into a new intranet design, improving information discoverability.

Pleasanton, California, United States

Below are key projects that I led and made a positive impact on during my time at Innova Solutions with Workday as the end client:⚉ SME Federated Search Engine Redesign- Lowered time on task for search-related activities by improving metrics such as CTR.- Improved global findability and discoverability of information♣︎ Presales Team Support- Helped presales teams uncover bottlenecks in the lead conversion process using qualitative user research methods.- Lowered presales team's error rate by 20% after redesigning the lead conversion process.♟Employee Intranet Design Part 1- Improved discoverability of the site by performing information architecture and developing a new navigation schema- Lowered time on popular search tasks by improving SEO and indexing

Berkeley

I worked as an adjunct instructor for Trilogy Education Services, I led a group of 20 students through a 6-month UI/UX bootcamp.❖ Course Syllabus Curation: - Assisted the core education team in adjusting and curating the syllabus.♥︎ 1:1 Mentoring:- Identified students' strengths and challenges to provide personalized guidance.✚ Instructor Support: - Provided live support to students needing focused attention during lectures and presentations.

San Francisco Bay Area

🀚 Project Brief: The Citroën design team from Groupe PSA tasked us with understanding the current needs of urban commuters in a metropolitan area like San Francisco and conceptualizing solutions that aren't necessarily vehicles.🀛 UX Researcher for Discovery phase- Utilized diverse research methods such as mental model evaluations, persona creation, ergonomic assessments, ethnographic studies, and usability testing to assess urban commuter needs.- Analyzed user flows in urban and suburban contexts to develop tailored Mobility as a Service (MaaS) solutions.- Transformed research findings into actionable insights for first and last-mile mobility solutions.🀞 Industrial Designer - Conceived design solutions for urban commuting challenges in collaboration with industrial and UI/UX designers.- Built a 1:1 interior prototype to bring 2D design concepts to life, including interiors for ride-sharing vehicles and multipurpose parklets.

San Francisco Bay Area

⧱ Project Brief- This was my first professional design experience :)- The Jaguar design team, led by the renowned Ian Callum, tasked us with challenging the status quo to create a novel interior design for a blue sky conceptual vehicle.⧳ Interior Designer:- Shared interior and UI design responsibilities with two other designers.- Delivered a holistic multisensory experience by optimizing visual, audible, and haptic elements.- Innovated a unique navigation method using an unconventional steering design with advanced haptic feedback, winning the best design award.⧯ 3D Prototype Builder:- Adopted the "form follows function" philosophy throughout the design process.- Provided a diverse set of low-commitment 3D design proposals.- Conducted ergonomic and usability assessments to refine the final design, focusing on aspects like ingress/egress and control proximity.- Delivered a 1:2 scale interior model using 3D-printed components, clay, foam, and wood