Subject Matter Expert | Sr. Business Operations Analyst
Hyderabad, Telangana, India
> Evaluated content for one of the world's most popular social media platforms, assisting in a 15% reduction in ad, job, and e-commerce scams.> Executed the outcome of the measures for the client to incorporate in the Standard Operating Procedure to improve the process.> Managed multiple workflows in operations with the focus to improve the channel so that the right information is available to both external and internal partners> Streamlined and structured multiple data driven projects by using internal tools to bridge the process gaps to analyze fraud or scam patterns> Partnered with a variety of teams, including Training and Policy, to discuss and standardise process documentation and provide coaching to associates.> Created weekly based reports for the Operations team based on set requirements to identify process movement, bridge gap which helps in designing process improvement projects to the clients