> Spearheading digital marketing strategies to enhance brand presence and market performance.> Leveraging data analysis tools to inform business decisions, optimize operations, and boost marketing ROI.> Driving innovation and growth through strategic planning and performance optimization.

> Lead a team of analysts, providing guidance and support to ensure successful project completion.> Supervise daily operations and manage team workflows to maintain high-quality standards and meet deadlines.> Conduct regular training sessions to keep the team updated on new processes and tools.> Identify process gaps and implement improvements to enhance operational efficiency.> Collaborate with various departments to standardize procedures and optimize workflows.> Monitor team performance through regular evaluations and provide constructive feedback.> Set performance goals and track progress to ensure alignment with organizational objectives.> Facilitate effective communication within the team and with other departments.> Partner with stakeholders to understand project requirements and deliverables.> Oversee multiple projects simultaneously, ensuring timely and successful completion.> Allocate resources effectively and manage project timelines to meet client expectations.> Generate and analyze weekly reports to track process improvements and team performance.> Use data-driven insights to inform decision-making and strategy development.> Ensure all deliverables meet the required quality standards.> Implement quality control measures and continuously seek ways to improve output.> Address and resolve any conflicts within the team promptly and effectively.> Maintain a positive and productive team environment.> Act as the primary point of contact for clients, addressing their concerns and providing updates.

> Evaluated content for one of the world's most popular social media platforms, assisting in a 15% reduction in ad, job, and e-commerce scams.> Executed the outcome of the measures for the client to incorporate in the Standard Operating Procedure to improve the process.> Managed multiple workflows in operations with the focus to improve the channel so that the right information is available to both external and internal partners> Streamlined and structured multiple data driven projects by using internal tools to bridge the process gaps to analyze fraud or scam patterns> Partnered with a variety of teams, including Training and Policy, to discuss and standardise process documentation and provide coaching to associates.> Created weekly based reports for the Operations team based on set requirements to identify process movement, bridge gap which helps in designing process improvement projects to the clients

> Review and take action on social media content with high quality & accuracy as per the policy guidelines.> Communicate timely progress to internal and external stakeholders, including the ability to synthesize feedback and pre-identify and proactively act on scam trends.> Analyze, organized, consolidate and visualize large amounts of data from multiple sources in order to identify trends and opportunities that drive operational improvements, such as content review accuracy and policy changes on the platform.> Present ideas via reports and presentations, outline findings and make recommendations for improvements.

> Senior Analyst for Google Maps Project> Mentored 25+ new hires and set them up for success by building a strong foundation and project managing initiatives> Managed and supervised ad-hoc process improvement projects that helped operations meet and exceed quality standards and streamline processes> Collaborated with multiple teams like Spam and Escalations to discuss and standardize the process documents and facilitate coaching to the associates

> Operated on multiple projects on creating images which uses tools like flash and photoshop> Conceptualized videos for effective and interactive learning to the end users