Serve our more affluent clients and drive growth by ensuring excellent engagement, building trust during calls, and resolving banking-related concerns.Act as the primary point of contact and be responsible for initiating the building and maintaining of a deep relationship with clients on calls to address all their banking needs and provide resolutions.Fully owned book of 2500 or more HNI clients. Also, guide them about their pre-approved offers that they have availed and client service KPIs for the mapped portfolio.Collaborate with product specialists and subject matter experts to provide tailored solutions that align with clients' specific requirements.Work with internal teams to drive on ground innovation and bank strategic initiatives.Informing client to invest for long term short term goals plan as per their requirements.Demonstrate a solution-oriented mindset, ensuring seamless onboarding into mobile/Net banking platforms. Perform new updates on the application to facilitate bill payment services.Promoting SIP, insurance, and investment solutions as well as facilitating retail SMC loans and other pertinent banking programs.Enforce strict adherence to the bank policies and regulatory compliance measures.Provide assistance during audit, ensuring the conformity to internal and external regulations and guidelines.Meeting the desired customer satisfaction is scored as measured through NPS surveys.