• Providing online and on-site support to client with minimum downtime in 24X7 environments on hardware, application and networking related issues.• Installing operating system and troubleshooting.• Configuring & managing mail accounts using Microsoft Outlook 2000 and 2003 for Microsoft Exchange Server Applications and testing of Microsoft.• Installing and troubleshooting McAfee on end user system.• Managing Configuring AVAYA phones• Troubleshooting problems related to… Show more • Providing online and on-site support to client with minimum downtime in 24X7 environments on hardware, application and networking related issues.• Installing operating system and troubleshooting.• Configuring & managing mail accounts using Microsoft Outlook 2000 and 2003 for Microsoft Exchange Server Applications and testing of Microsoft.• Installing and troubleshooting McAfee on end user system.• Managing Configuring AVAYA phones• Troubleshooting problems related to network printers.• Providing support for Domain, VPN VC related issues Show less

• Managing Primary lead for LDMS and Patch Management along with McAfee security support for Anchor Electrical Pvt. Ltd• Creating server and client LDMS agent for servers and EUM through console.• Creating distribution packages with schedule task for installing various software on servers and End User machines• Deploying Critical patches on monthly basis or quarterly basis on servers and EUM through LDMS patch.• Inventory support and customize/standard report to the client on… Show more • Managing Primary lead for LDMS and Patch Management along with McAfee security support for Anchor Electrical Pvt. Ltd• Creating server and client LDMS agent for servers and EUM through console.• Creating distribution packages with schedule task for installing various software on servers and End User machines• Deploying Critical patches on monthly basis or quarterly basis on servers and EUM through LDMS patch.• Inventory support and customize/standard report to the client on their requirements.• Managing McAfee installation, upgradation and troubleshooting on Servers and EU machines• Creating new policies and task assignments to push on EUM. Pushing McAfee Drive Encryption on various systems along with addition and deletion of users in ePO.• Active Directory management for user creation/deletion, policy management• Escalate and discuss server issues and outages to client management Show less

• Performed root cause analysis to provide resolutions for production issues.• Collaborated with clients to determine need and devise appropriate software and hardware solutions.• Assisted employees with resolving network, hardware and software problems at remote locations.• Testing newly oriented software on UAT machines to check the performance status• Supported system users, educating employees on troubleshooting and problem-solving protocols.• Negotiated with vendors… Show more • Performed root cause analysis to provide resolutions for production issues.• Collaborated with clients to determine need and devise appropriate software and hardware solutions.• Assisted employees with resolving network, hardware and software problems at remote locations.• Testing newly oriented software on UAT machines to check the performance status• Supported system users, educating employees on troubleshooting and problem-solving protocols.• Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.• Documented system configuration, mapping and processes.• servicing patch management and software installation through LDMS• Providing McAfee Support for servers and end user machines• Giving Support for Email ID, User account, DL ID creation and System account creation through Active Directory and MIM applications.• Performing AD cleanup activity on monthly and quarterly basis with new joiner and exit User reports.• Documenting the changes in change management and incident report in incident Management tools. and providing the RCA to the management.• Monthly/ quarterly/ half yearly password maintenance activity Show less

• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Served as primary interaction point for… Show more • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Served as primary interaction point for international users, employing fluency in language to communicate effectively.• Configured VoIP phones according to company standards.• Set up and updated equipment for customer use in line with company standards and procedures.• Troubleshot problems or issues with desktops and laptops.• Removed malware, ransomware and other threats from laptops and desktop systems Show less

• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Served as primary interaction point for… Show more • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.• Patched software and installed new versions to eliminate security problems and protect data.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Served as primary interaction point for international users, employing fluency in language to communicate effectively.• Configured VoIP phones according to company standards.• Set up and updated equipment for customer use in line with company standards and procedures.• Troubleshot problems or issues with desktops and laptops.• Removed malware, ransomware and other threats from laptops and desktop systems Show less

• Handling all sort of Desktop Level issues on Windows XP Professional.• Resetting and unlocking windows account through Admin directory• Application Installation and troubleshooting.• leasing with in the house IT team for escalations• Escalations of site related issues to Operations Manager.• Data collation/collection for P1 issues and escalate to higher team• RCA/Problem managements• PC Image building / testing / deployment

• Providing online and on-site support to client with minimum downtime in 24X7 environments on hardware, application and networking related issues.• Installing operating system and troubleshooting.• Configuring & managing mail accounts using Microsoft Outlook 2000 and 2003 for Microsoft Exchange Server Applications and testing of Microsoft.• Installing and troubleshooting McAfee on end user system.• Managing Configuring AVAYA phones• Troubleshooting problems related to… Show more • Providing online and on-site support to client with minimum downtime in 24X7 environments on hardware, application and networking related issues.• Installing operating system and troubleshooting.• Configuring & managing mail accounts using Microsoft Outlook 2000 and 2003 for Microsoft Exchange Server Applications and testing of Microsoft.• Installing and troubleshooting McAfee on end user system.• Managing Configuring AVAYA phones• Troubleshooting problems related to network printers.• Providing support for Domain, VPN VC related issues Show less