• Resolved customer queries related to orders delivered, ensuring customer satisfaction.• Managed tickets raised by customers, providing timely resolutions to enhance customer experience.

• Provided technical support for Telstra clients at Tech Mahindra, resolving internet and landline connection issues through troubleshooting techniques.• Collaborated with team members to ensure timely and effective resolution of customer queries.• Utilized strong communication skills to explain technical solutions to non-technical customers.• Achieved high customer satisfaction ratings by consistently delivering exceptional service.