Rushikesh Lokhande Email & Phone Number

Pune, Maharashtra, India

As a support is responsible for managing the Apple area service teamThe manager will also be responsible for preparing reports and carrying out an analysis of the team's performanceThe Apple Technical Area Service Manager is responsible for managing the day-to-day operations of the Apple technical support teamThe Service Manager also works closely with other departments within Apple to ensure that technical support is coordinated and effective across the companyManages a team of Apple Technical Chat Support Specialists who provide in-depth technical support for Assisted customers with various technical issues via email, live chat and telephone.Delivered local and remote Tier 1 IT support for hardware and software to company personnel.Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs. Evaluated software or hardware to recommend improvements or upgrades. Good communication, chat support skills and ability to handle customers in a proficient manner. Create and manage the backup of users' devices and help them to restore it back with the the help of iTunes, Time machine and Migration assistant utility. Responsible for creating and managing repairs through Apple GSX (Global Service Exchange) The tool also monitors the repairs to ensure it completed within the specified timeline (SLA).• Mac Enterprises Device Management through JAMF.• Deployment of Applications, Mac OS software updates, and Automation scripts through JAMF.• Installing and troubleshooting media/publishing/enterprise software.• Troubleshooting of client Mac OS-related issues (Change/Incident/Problem Management).• GSX Administrator to request Parts & Orders for Mac, iMacs & iPhone• Installing/updating of Mac OS, and installing third-party software/applications.• Knowledge about installing IOS and Mac OSX from Apple Configure Tools• Basic knowledge of MDM and JAMF

Pune, Maharashtra, India

• Address user tickets regarding hardware, software and networking.• Responsible for creating and managing repairs through Apple GSX (Global Service Exchange) the tool also monitors the repairs to ensure it is completed within the specified timeline (SLA). Working knowledge of Windows• Workstation/Windows Server/MAC OS.• Diagnose and troubleshoot technical issues, including Laptop/MAC configuration,• Account setup and network configuration.• Installing all Mac OSX till Launch.• Performed installation, removal, and management of applications on the macOS platform.• Installed software such as iWork, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team.• Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.• Maintaining asset inventory using tools/apps. Managing asset allocation to the users.• Handling Devices (iPhone, iPad, iPod MacBook, Macpro, iMac Latest M1, and M2 Cipset System)• Working knowledge of IMAC and Mac Pro process.​​​​​​​

Pune, Maharashtra, India

• Diagnosed, troubleshot and resolved hardware and system problems.• Performed data backups and disaster recovery operations.• Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.• Conducted basic troubleshooting to isolate and diagnose common system problems.• Installed security software to protect networks.• Installed firewalls and antivirus software to improve cybersecurity.• Monitored network performance to determine adjustments needed.• Configured computers to network drivers and connected to printers and other peripheral equipment.• Disassembled computer systems to troubleshoot and resolve hardware issues.• Installed computers and other devices individually and across networks, testing connections to support proper functioning.• Updated software versions with patches and new installations to close security loopholes and protect users.• Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.• Trained users to operate and manage hardware and software.• Troubleshot devices to identify and solve issues with hardware or software performance. •• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.• Replaced faulty or damaged network hardware components to improve performance.• Provided smooth communications by configuring LAN technology, wireless access points and controllers