- Consistently addressed customer inquiries and delivered clear, concise troubleshooting guidance through ServiceNow to decreased service ticket count and response time.- Implemented a set of Python scripts that automate routine tasks, reducing error rate by 10% and saving 5 hours weekly.- Installed and configured software according to end users’ specific requests.- Actively delivered proficient remote IT support to all onshore/offshore employees, regardless of location (onsite or remote).- Consistently documented IT processes and procedures, ensuring accurate and accessible information.

- Monitored and responded to tickets, investigated potential incidents and took appropriate action using BMC Helix ITSM.- Implemented regular monitoring of network performance, reducing network downtime by BMC TrueSight.- Tracked and documented all defects and resolutions in detail through a designated BMC Helix ITSM ticketing system.- Developed and delivered security awareness training to associates, promoting a culture of security.

This experience has been incredibly rewarding, allowing me to enhance my skills and gain invaluable knowledge in cybersecurity, where I honed invaluable knowledge and hands-on expertise in several key areas:🌐 Basic Networking Concepts: Acquired a solid understanding of foundational networking principles essential for building secure communication channels.🔍 Digital Forensics: Investigated and analyzed digital evidence to combat cybercrimes.🔒 Network Security: Learned to secure networks against unauthorized access, attacks, and data breaches.💻 Ethical Hacking: Practiced penetration testing and ethical hacking to identify and address vulnerabilities.🔐 Windows Hardening: Implemented security measures to protect Windows systems from vulnerabilities and threats.🛡️ Threat Analysis and Mitigation: Identified potential threats and developed strategies to mitigate risks effectively.🚨 Incident Response: Developed skills to respond to and manage cybersecurity incidents efficiently.

🔍 Utilizing OSINT methods for conducting cybersecurity investigations.💻 Understanding phishing tactics and countermeasures.🔍 Delving into reverse engineering methodologies.🛡️ Learning network forensic analysis techniques to mitigate security incidents.🔍 Understanding and addressing XSS vulnerabilities while prioritizing secure coding practices.🔐 Mastery of CSRF attacks and the implementation of effective countermeasures.🔑 Exploring SSRF vulnerabilities and acquiring techniques for prevention.🔒 Identifying and resolving IDOR vulnerabilities to prevent unauthorized access.💽 Developing expertise in SQL injection attacks and deploying robust sanitization methods.🖥️ Understanding HTML injection vulnerabilities and implementing secure coding strategies.🔐 Exploring cryptographic techniques to ensure data security.

Cybersecurity Skilling Program has several key objectives:🔐 Basic cyber security concepts such as the CIA triad, the differences between risks, threats, etc.,🛡️ Understanding what a security control is and what forms they take.🌐 Understanding what zero trust is and why this is important in modern cyber security.🔑 Understanding key concepts and themes across identity, networking, security operations, infrastructure and data security.🔧 Giving some examples of tools used to implement security controls.