Rushikesh Rokde Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

As an Associate Information Technology Consultant at Automatic Infotech, I embarked on an exciting journey into the world of IT. My role primarily revolved around assisting senior consultants in managing, monitoring and safeguarding critical digital assets and ensuring the integrity of information technology systems for our clients.Key Responsibilities:System Administration: My duties as a System Administrator mainly included planning and implementation of routine system maintenance tasks, Server Management, User Account Management, Backup and Recovery management, Monitoring and Alerting, Remote Software Deployment and Planning and creation of Disaster Recovery procedures.IT Assessments: Collaborated with senior consultants to conduct comprehensive IT assessments for the company which involved tracking and evaluating the infrastructure and its requirements, network configurations, identifying vulnerabilities, and recommending security enhancements.Security Audits: Supported senior consultants in conducting audits for Security and Compliance purposes. Assisted in the review of policies, procedures, and access controls to ensure alignment with industry standards and regulations.Incident Response: Participated in incident response activities, including analyzing security incidents, coordinating with internal teams, and assisting in the implementation of incident mitigation strategies.Research and Knowledge Sharing: Kept up to date with the latest IT solutions, cybersecurity threats and trends. Shared findings and insights with the team through regular knowledge-sharing sessions.Client Engagement: Gained experience in building strong client relationships by actively participating in client meetings, understanding their unique IT & security needs, and offering tailored solutions.

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune, Maharashtra, India

• Responded to customer inquiries within 24 hours and provided customer service solutions over the phone and via email, resulting in an improved customer retention rate of 20%.• Assisted customers with technical issues, identified bugs and possible causes, advised of product updates, and documented customer inquiries to maintain customer records.• Proactively identified and communicated technical product feature gaps, contributing to an improved User Experience by 50%.• Recommended process and system improvements to ensure customer satisfaction and faster resolution times.

Masters In Computer Science, Computer Science, 10.0 Cgpa In Sem Iv And 9.0+ Gpa Over All Semesters

Bsc - Bachelor Of Computer Science, Computer Science