Kept in contact with the clients, updating them on order status, payment status and incorporating any changes. Implemented new quality assurance initiatives to increase product reliability and customer satisfaction. Develop new marketing strategies to quickly capitalise on trends and social media. Managed the shift supervisors and replaced them when necessary, enforcing company rules. Negotiated with suppliers for large quantities of paper and other raw materials and managed to reduce per-unit costs. Performed routine monthly equipment check-ups. Solved clients complaints with a high degree of professionalism. Collaborated with in-house and external graphical artists and designers to ensure print readiness. Drafted performance appraisals and reviewed payroll.