Rushil Patel Email & Phone Number

Newtown, Pennsylvania, United States

Newtown, Pennsylvania

• Create and maintain monthly and weekly department reports• Interpret data, analyze results using statistical techniques and provide ongoing reports• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality• Acquire data from primary or secondary data sources and maintain databases/data systems• Identify, analyze, and interpret trends or patterns in complex data sets• Work closely with management to prioritize business and information needs

Greater Philadelphia Area

• Provided support for all Information Technology products and services. Support included answering questions,troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it involved troubleshooting printer issues and resolving difficulties with Smart Technology.• Recorded required customer and problem information in the HPSD Ticket System.Additionally updated tickets with appropriate journal entries of activities, and closed tickets with resolution entered upon completion of the job.• Resolved Level 1 work orders and elevated complex and/or high priority problems to the appropriate support groups forresolution.• Verified that suggested solutions effectively resolved the users' problems through verbal or email follow up.• Worked on Help Desk related projects as assigned by supervisor.

Radnor

• Updated and reviewed code of automated Java test cases• Analyzed, created the code for automation in junit and Testng• Wrote and executed automated test cases for apps such as Pandora Radio & Traffic Apps• Executed Manual test cases for Pandora Radio, Horoscope & Traffic Apps

Allentown, Pennsylvania Area

Master Of Science - Ms, Management Information Systems, General, 3.92 Gpa

Bachelor'S Degree, Information Technology, 3.5 Gpa