•Partnered with management to establish and achieve short and long-term goals for the wireless department, contributing to overall store success.•Led and motivated a team of sales associates to cultivate a selling culture, driving sales performance and meeting targets consistently.•Demonstrated in-depth knowledge of wireless technology products and services, effectively educating customers, and providing personalized recommendations to meet their needs.•Resolved customer concerns and inquiries in a diplomatic and efficient manner, ensuring high levels of satisfaction and retention.•Conducted follow-up calls to gather feedback on sales transactions and promoted additional products and services to enhance customer value.•Identified and pursued new business opportunities through generating referrals and participating in outreach activities, contributing to business growth and expansion.•Collaborated with market leaders and management to target and generate business sales leads and referrals, fostering strategic partnerships and alliances.•Ensured compliance with asset protection and privacy policies, promoting a safe and secure working environment for employees and customers alike.

•Led a capstone team in delivering a strategic project for Guhuza’s management team, harnessing Power BI Desktop, MySQL, and Azure to generate and present crucial reports.•Created dynamic Power BI Embedded dashboards to elevate data visualization, enabling management to extract actionable insights and make informed decision.•Implemented drill-down functionalities in reports, enabling in-depth data exploration and providing a comprehensive perspective for the decision-makers.

•Proficiently developed responsive and visually appealing web applications using HTML, CSS, JavaScript, TypeScript, and ReactJS, ensuring seamless user experiences.•Leveraged NodeJS to create robust and efficient backend systems, seamlessly integrating with MySQL databases, and maintained version control with Git and Github.•Played a pivotal role in the software development process by creating comprehensive software requirement specifications, ensuring clear project objectives and deliverables.•Demonstrated strong project management skills by utilizing JIRA to track and manage tasks, ensuring efficient collaboration and on-time project delivery.