Rushil Dave Email & Phone Number

Düsseldorf, Nrw, De

Leading the development of a global omni-channel customer experience at Douglas by integrating the e-commerce platform with in-store operations, collaborating closely with commercial and retail stakeholders. Spearheading the product vision, strategy, and objectives to drive both customer satisfaction and commercial success with a domain of approximately 60 colleagues across Product, UX, and Engineering.Led the redevelopment of mobile apps for Douglas, transforming them into highly successful channels for revenue growth. Launched impactful enhancements focused on consumer growth, personalization, and engagement, significantly increasing the app revenue share and customer lifetime value.Innovating the omni-channel experience to seamlessly connect online and in-store shopping journeys. Developing mobile apps as omni-channel hyper-connectors to offer a unified, personalized shopping experience across all touchpoints.Driving customer retention by delivering inspiring and personalized customer experiences while innovating the loyalty journey. Shaping the AI vision and strategy for the company, advancing GenAI-driven use cases to elevate customer experience and improve operational efficiency.

Helping companies grow their products, define product strategies, and deliver enhanced value propositions to their customers in the areas of Apps, E-commerce, Omnichannel, and GenAI.

Stockholm, Se

Led the transformation from legacy transaction-centric processes to consumer-focused product development, emphasizing consumer concepts, preferences, onboarding, and data management.Launched a new consumer concept across existing and new markets, improving consumer identification and reducing fraud-related losses.Led a consumer onboarding streamlining project for Klarna products, which reduced onboarding time and decreased drop-off rates.Developed an internal gateway, enabling over 100 Klarna teams to access and manage consumer data more conveniently and securely.

Berlin, Berlin, De

Managed key product areas, including engagement, personalization, conversion, and consumer growth for Android and iOS apps.Developed an employee performance evaluation and development system for Zalando, enhancing workforce growth and management.Contributed to the creation of a new fashion marketplace within Zalando, offering great deals and affordable prices.Drove product vision through agile development to deliver an exceptional customer experience for mobile apps. Collaborated with talented engineers to manage the full lifecycle of various products and features.

Berlin, Berlin, De

Product Owner for Android apps and Mobile APIs, responsible for one of the world’s leading fashion e-commerce apps.Led multiple key projects for Zalando apps, including the initial app launch, internationalization, development of universal apps, frequent content updates, lifecycle-based push notifications, "Your Zalando" & gender personalization, and app deeplinks.

Developed a comprehensive product portfolio, including web services, APIs, e-commerce integration, and mobile apps (Android and iOS).Managed the entire product lifecycle from concept to launch, experimenting with various business models and revenue generation strategies.

Chesterfield, Mo, Us

Worked on the development, production support, and business analysis related to Billing and CRM systems deployed for Elisa Oy, a Finnish communication service provider.Liaised regularly with Elisa consultants and managers to address daily issues. Participated in requirement analysis, high-level design, and the delivery process for BSS enhancement projects.

Chesterfield, Mo, Us

Developed end-to-end enhancement projects and provided production support for the Billing and CRM systems of Elisa Communications. Led the CRM service pack upgrade, managing customer communication, integration issues, and quality support.Achieved the highest grade in performance evaluations among 30 team members in 2008. Awarded the Amdocs Quality Award in 2008 for improving the production support process and system quality.

M.Sc.(Tech), Mobile Computing - Services & Security

B.Engg., Computer Science