Rushi Sanathra (He/They) Email & Phone Number

California, United States

New York, New York, US

Membership Lead for the LGBTQIA+ Employee Resource Group (ERG)

New York, New York, US

San Francisco, California, US

- Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS- Rigorously trained **(300+ hours)** and assessed on Customer Success skills by instructional coaches and industry professionals - EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization - CS.

Arlington, VA, US

-Founded a Sustainable Spice and Kitchenware online store, sold-out of initial inventory within 3 months-Led website development from copy to design for 3 website launches-Performed A/B testing Facebook & Instagram Ads, 50 Ads based on impressions, clicks, and CTA -Conducted 45-minute user interviews with 10 customers, leading to new product innovations of.

San Francisco, California, US

-Decreased Onboarding time from 1 month to 48 hours to create a better customer experience.-Grew an Enterprise Account from $1000 to $500,000 in ARR-Collaborated with a cross-functional team to launch 20+ upsells and 5 new subscriptions-Improved operational processes with internal and external stakeholders for 10+ projects in customer experience.

San Francisco, California, US

-Managed a Book of Business which included, SMB, Mid-Market and Enterprise Accounts, 80% renewal rate-Automated upsells growing new upsell business $1M+ -Designed a company-wide upsell strategy and playbook to ensure operational growth, increasing revenue by 30% from existing customers-Managed 95% of order data is transferred to 3PL and packages are.

Corte Madera, CA, US

-Issued POs for inventory worth $100,000+ based on daily and weekly demand-Tracked POs for the furniture department by escalating delays and risks with cross-functional teams

Cleveland, Ohio, US

-Vetted and researched 400+ socially responsible and sustainable suppliers to join our B2B e-commerce site-Guided businesses to adopt responsible and environmentally friendly vendors for their supply chain

Los Angeles, California, US

-Managed the RFQ process for building a bore well in Navajo Nation (New Mexico)-Created a comparative cost analysis and report of the sourcing process for board members and fundraisers

-Tripled partnerships by vetting new social enterprises -Led the selection process for new fellows, increased cohort size by 50% -Designed and hosted 5 leadership and communication workshops

-Empowered 30 rural entrepreneurs by educating them in business development and management skills-Led 10 entrepreneurs to successfully create businesses: increased their annual income 50% to 100%-Spearheaded employee workshops that fostered team building and increased leadership

-Increased profit margins up to 15% by building stronger partnerships with new and existing vendors-Managed the global supply chain and logistics between various stakeholders-Negotiated global sourcing for components, assembling, and packaging, with a strong focus on Asian vendorsImplemented solutions to improve internal communication: created company-wide.

Grenoble, FR

-Led a 5-person tactical buying team to increase on-time delivery, according to the company’s needs-Published and maintained weekly procurement and supply chain reports for senior management-Represented tactical buyer team in the weekly sales & operations meeting

-Led the purchasing team in product development and design of 20 kits. -Mediated communication between vendors and the 3 departments regarding product specifications-Managed supply chain operations from PO creation to warehouse delivery

Ba, Economics And Sociology

Certificate, Digital Marketing

Certificate In Sustainable Business

High School Diploma, General Studies