Rushit P Email & Phone Number

New York, United States

• Solving problems across all asset classes/initiatives and mastery of internal operational processes, datainterpretation and optimization, review and management of exceptions in a timely manner• Act as primary project contact for clients and internal groups.• Develop strong relationships with Clients, provide clear/professional responses to client queries, assist with &lead customer calls and/or in-person visits.• Working with clients to determine parameter settings and key parameters into proprietary databases.• Maintaining consistent standards for project status reporting for internal and external purposes.• Suggest ideas to improve the customer experience and improve internal processes• Provide support to CD&S and BLM teams on new initiatives during market adoption• Create development tickets associated with new products and services, reflecting known requirements• Engage with clients to validate functionality requirements and get feedback before the requirements are finalized to avoid any delays in product rollout

High Point, North Carolina, United States

• Closely collaborated with project members to identify and quickly address problems in an agile environment• Used ServiceNow to assist the client at the warehouse using our in-house warehouse management system (WMX)• Developed a Requirements Traceability Matrix to ensure all requirements can be tested• Executed product lifecycle processes for WMX, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.• Participated in Agile ceremony – Scaled Agile Framework (Safe), Program Increment Planning, Story point estimation, Feedback/Retrospective and Agile delivery for platform• Supported the solutions team in pre-sales initiatives and helped close the sale• Assisted the manager in determining product delivery and deployment for new product releases, feature and maintenance releases and regular corrective service or service pack releases (WMX)• Met short-term deadlines on key strategic projects resulting in launching on the market our brand new WMX systems which helped clients to manage their supply chain seamlessly.• Analyzed and assessed market trends for supply chain and healthcare verticals.

Paramus, New Jersey, United States