Rushmi Gross Email & Phone Number

Raleigh, NC, US

Raleigh-Durham-Chapel Hill Area

• Manage service access activities and staff to achieve continuous and optimal patient care
• Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow
• Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel.
• Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff
• Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams

39000 Bob Hope Dr, Rancho Mirage, CA 92270

1180 N Indian Canyon Drive, Palm Springs CA 92262

• Guiding patients along the critical path from initial consultation through insurance submission
• Implementing new organizational tools to bring about uniformity and efficiency, as well as maintaining proper office etiquette
• Covering for other staff as needs arise, including check-in/check-out, scheduling patient for diagnostic testing (UGI, upper endoscopy, ultrasound, HIDA scan), reviewing insurance benefits, performing end-of-day.

Raleigh-Durham, North Carolina Area

• Verified patient insurance benefits for same day call-in appointments
• Tallied the end-of-day reconciliation statements
• Responsible for closing the office and prepping for next day employees
• Managed check-in/check-out process

Raleigh-Durham, North Carolina Area

• Developed, and largely implemented, patient, staff and physician education to both improve the care delivered and increased patient volume
• Coordinated the services delivered to the patients across the continuum from the unit, surgical experience, and post-surgery coordination of care
• Gathered patients’ medical histories, measured vital signs, and scheduled ancillary tests (e.g. EKGs, UGI Series, Barium Swallow and Sleep Study)
• Verified insurance coverage for single/multiple policy carriers, ascertained plan qualification requirements, and apprised patient of their duties in periodic consultations
• Implemented practice's quality assurance and control program, ensured HIPAA compliance, and markedly improved patient care/satisfaction as measured by survey
• As needed, performed check-in/check-out, updated patient demographics/insurance information, prepped charts/paperwork prior to handing over to clinic personnel, collected co-pays/surgery payments, and delivered.

Raleigh-Durham, North Carolina Area

- Developed and implemented patient, staff and physician education and worked to improve the care delivered and patient volume for the program. - Coordinated the services delivered to the patients throughout the continuum from the unit and throughout the surgery experience and provided post surgery coordination of care.- Demonstrated proficiency in taking.

Design Center Sales, Assistant to Director of Sales & Marketing, Assist in Closing Coordinator Duties - Orleans Homebuilders; * Guiding buyers in making exterior selections and interior upgrades for their home - responsible for all aspects of customer selections, budgeting and feature pricing as it pertains to individual home selection in multiple.

Master'S Degree, Health/Health Care Administration/Management, A+

Bachelor Of Arts, Management & Society, Gpa 3.6