Evan Rushton Email & Phone Number

Grand Rapids, Mi, Us

• Manages stakeholder relationships, communications and expectations• Serves as the single point of contact for the product• Prioritize backlog items• Decided on the release date & content• Develop Solution Development Plan (SDP) with input from the development team

Kalamazoo, Michigan, United States

• Accountable for achieving outcomes for: Service performance, projects etc.• Collaborate with account managers, clinical informatics, etc. to determine project forecasts• Lead Incident Command lines at the state and national level• Serve as initial point of escalation for incidents pertaining to direct performance and site reliability• Maintain standards across the organization for ticket resolution from service delivery teams• Review service level performance with vendors to address performance issues and tactics• Oversee project pipelines• Perform focus rounding for beneficial outcomes• Serve as key point of contact/SME related to field services, infrastructure, and telecom needs and technologies• Participate in planning and design sessions that include service delivery requirements • Translate business requirements into technical specifications• Ensure design aligns with Ascension Technology standards• Form production networks with internal and external customers and vendor partners (At Teams, local RAD teams, Trimedx, Medxcel, HCL, etc.)• Manage small to medium sized projects (unit moves, practice acquisitions etc.)Communicates and manages customer expectations while ensuring prompt and complete customer service

Greater Grand Rapids, Michigan Area

EPIC EMR Platform Systems Engineer – • Standardize workflows and documentation between vendor support and internal analysts.• Monitor and maintain high availability of Spectrum Health’s primary electronic medical record. • Perform system checks, record build, maintenance and verification.• Package new versions of application modules. • Guide other analysts on best practice within EMR.• Document and improve knowledge articles and workflows for analysts and end users.Enterprise Content Systems Engineer (OnBase, Rightfax, Sharepoint 2010/O365, Confluence, Jive)– • Performed regular intranet to Office365 integration and Windows 7 to Windows 10 compatibility testing to support more than 13,000 personnel. • Administered the company’s OnBase/Rightfax servers for optimal performance.• Maintained storage growth for applications and performed software upgrade support and user guidance for staff.• Engaged in disaster recovery and high availability planning, testing and implementation to ensure maximum usability.

Greater Grand Rapids, Michigan Area

Participated in field support and technical resource development for the company initiative, Nexus, ensuring the support of IT to reach long term company goals at 14 Hospitals and over 75 outpatient offices. Engaged in site readiness evaluations for the organization including all hospitals and hospital outpatient departments.• Tested and configured future technology required for the Nexus implementation; involved and engaged clinical leadership about new technology to ensure their understanding of workflows and how to best implement new solutions• Documented any changes to team workflows, processes and knowledge articles timely• Served as the escalation point for Client Technicians in both ticket resolution and customer engagement• Oversaw work efforts of 5+ contractors to implement new technology in both data collection/ hardware deployment

Greater Grand Rapids, Michigan Area

Provided customer technical support for the Spectrum Health Medical Group to include workstations, printers, mobile devices, hardware, software, and general user education.

Manage a team of 15+ field enumerators in monitoring their progress and performance, and ensure that the quality of work is maintained and that work is completed on time.-Used automated devices (e.g. tablets, smartphones, or laptop computers) to conduct job activities.-Supervised Census Takers (Enumerators), including reviewing their work.-Facilitated group training sessions using Census Bureau training guides and materials.-Conducted personal observations of Census Takers (Enumerators) as they worked in the field and conducted on-the-job training.-Submitted requests for replacement workers and ensured operations were staffed to maintain workflow.-Monitored the progress and performance of assigned staff and ensured assignments were completed on schedule and within quality standards.-Monitored and resolved alerts (notices of potential issues) by following up with assigned staff.-Provided instructions to Census Takers (Enumerators) for improving production and performance to meet deadlines and quality standards.-Ensured Census Takers (Enumerators) performed as expected.-Conducted retraining of Census Takers (Enumerators), as necessary.-Recommended and documented termination of poor performing employees.-Applied Equal Employment Opportunity principles in training and employee supervision.

25U, Sergeant -Support specialized military logistics computer systems (SAMS-E, VSAT etc.) -Train and provide support in various military radio & communication devices -Afghanistan Veteran: Operation Enduring Freedom

Master'S Of Science, Technology Management, Gpa: 3.76

Bachelor'S Of Science, Public Administration And It