Mike Rushton Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is enabling the next generation of businesses to thrive around the world!

Toronto, Ontario, Canada

A global virtual coaching and learning provider that is revolutionizing the way businesses develop their employees through the power of behavioral science. • Project managed the client onboarding set-up, from contract close to implementation date. • Developed a complete understanding of contract and customer program requirements to ensure ease of a successful implementation. • Oversaw all reporting requirements at account level during the Ezra Program across individual and multiple programs run by a client. • Hosted regular coach and participant training sessions in the lead up to a new program launch.• Helped EZRA evolve existing processes and develop best practices to enhance the client and participant experience. • Proactively planned and prepared for client review meetings, compiling account reporting and data analysis to provide insights and trends to key stakeholders.• Developed, fostered and maintaied client relationships to ensure account retention in partnership with sales. • Helped Ezra evolve existing and new processes that will enhance the client and participant experience.

We capture and treat company information for better decision making and increased efficiency. With information on around 360 million companies, we are the resource for company data. Welcome to the business of certainty.• Acted as a trusted advisor to a base of Enterprise customers to ensure that our solutions helped them achieve business critical objectives. • Being an internal customer advocate to ensure that any feedback is activated promptly. • A personal initiative was to host a monthly feedback session with several of our Global CSM’s and our Solutions Delivery team to discuss customer feedback and ensure the continuous improvement of our products. • Analyzed customer account trends to pre-empt potential red flags and adopt a pro-active rather than reactive approach. • Provided a high-touch experience to reduce customer churn, increase lifetime value and create more stable revenue streams. • Developed customized training programmes & collateral for our bespoke software solutions. • Rigorously tracked metrics such as CSAT, NPS and onboarding engagement to ensure that the health of my accounts was consistently monitored, • Leading customers through implementation, product adoption and workflow refinement. • Regularly engaged with senior stakeholders and end users to identify issues and ensure the highest levels of service. • Communicated customer feedback and pain points to internal teams (Support, Product, Engineering) to find fast and effective solutions. • Recognised as a CSR Impact Leader and working closely with local charities and chairing both external and internal events.

As the UK’s largest, privately owned software business, IRIS ensures that customers can get critical operational tasks right, first time every time. They offer a comprehensive range of accountancy, payroll, payment & HR solutions. My role was to act as a trusted advisor to businesses whilst also driving new customer acquisition and revenue growth.• Approached by IRIS’s UK Growth Director to work on various high-volume campaigns to drive additional revenue.• Engaging with IRIS’s Corporate client base to discuss their complex and strategic businessrequirements.• Analysed a huge amount of raw data and created a targeted strategy to guarantee success.• Mentored 3 Account Executives and responsible for reporting to the senior management team.

• Partnering with UK accountancy practices to support them with digitisation, growth and compliance. • Won the ‘Newcomer Award’ in February 2019 for exceptional performance. • Significantly grown the annual recurring revenue of key accounts by recommending additional software and products to support their goals. • Implemented a successful business development strategy. • Secured a substantial amount of new business through cold calling and prospecting.• Delivered presentations and attended meetings with clients.• Accredited to perform my own software demonstrations. • Working cross-departmentally with Marketing, Finance and Development teams to push the importance of customer success and ensure clients’ businesses are growing whilst also increasing IRIS revenue. • Gained extensive knowledge of digital transformation and the impacts this may have on business.• Attended Roadshows, IRIS World & Accountex to bolster customer trust and relationships whilst networking with peers.