• Oversee the design, implementation, and maintenance of the hotel's IT infrastructure.• Provide hardware and software troubleshooting for staff and guests.• Manage user accounts, permissions, and access rights.• Lead IT projects from initiation to completion, coordinating with stakeholders andvendors.• Maintaining operationally critical system backups, Managing IT infrastructure & cloudbasedCisco Meraki & Reivernet Wi-Fi management system and AdministratingKaspersky AVG.• Manage vendor relationships, negotiate and oversee procurement.• Evaluate and implement new technologies to enhance efficiency and guest experience.• Collaborate on IT budget development and expenditure tracking.• Maintain accurate records, document policies, and prepare reports on IT performance.• IP Phone & IPTV System Maintenance (Avaya, VDA)• Maintain all the hardware PC, Laptop, Printers, Scanners such as related to all equipmentoperational in IT.• Managing and administrating IndelB safe box and Visionline door lock system.

 Administrating and Managing Windows Domain Infrastructure, Azure Cloud Domain Infrastructure Migrations and Maintenance, Microsoft Office 365 Cloud Based Applications, Administrating CHML Kaspersky AVG / SCCM Compliance, and Ensuring Maintaining a Compliance Level at 95%. Periodically reviewing & revising IT Policy documents containing detailed IT policies with regard to IT Security,Acceptable Use, Privacy, Licensed Software, Data Backup and Integrity, Asset management, etc. Providing input into IT strategy and annual IT budget while providing solutions to minimize costs. Carrying out random IT Audits at all resort locations and head office to ensure compliance with Audit Standards (systems and users).

 On-site Troubleshooting of Dell PCs, Notebooks, Workstations, and Servers. Replacing, Fixing, and Configuring Parts for Dell PCs, Notebooks, Workstations, and Servers. Implementing Managing, Configuring Upgrading, and Troubleshooting Windows 2012 Server, Windows 2008 Server, Windows 2003 Server, Windows8, Windows 7, Vista, XP, 2000, and 98 Operating Systems.