• Led a high performing team of 5 Business Development Managers and 1 Operations Analyst specializing in Murabaha and Leasing for BMW customers in a competitive market.• Effectively managed customer complaints and escalations, delivering swift resolution and maintaining high levels of customer satisfaction. Maintaining NPS and VOC.• Increase in target achievements through strategic sales target setting, product knowledge and reporting in a fiscal year.• Devised operational efficiencies and business planning, raising corporate applications.• Maintained strong stakeholder relationships and customer engagement, increasing monthly applications processed

• Established a multifunctional department, integrating cross functional roles for optimal efficiency, yielding $900,000 yearly revenue.• Managed a team of 12 professionals, including F&I Managers, Bank Evaluators, Telesales Executives, and Inspection and Warranty specialists.• Developed organizational structures and workflows, ensuring streamlined collaboration for a cohesive and productive team. Reducing TAT from 1 Day to 3 hours.• Oversaw daily operations, aligning with organizational goals and industry best practices, resulting in increased monthly applications.

• Exceed yearly financial targets consistently, maintaining an average of 120% achievement.• Cultivate and strengthen relationships with dealers and networks through Priority and Business Banking channels and referrals.• Provide expert advice to customers on various banking products, ensuring their financial needs are met effectively.

• Lead loan processor with expertise in managing end-to-end loan application processes and adhering to compliance.• Effectively streamline workflows, resulting in a notable reduction in processing time and increased team productivity.• Mentor and guide junior loan processors, contributing to the team's success in achieving and exceeding performance targets.