- Customer Support:Constant and direct communication with customers through interactive systems inside the LangFit platform, quickly resolving issues and requests including account creation, maintenance, and lockouts. Provide detailed information on product features, platform functionality, terms of use, and company policies.Generation, management, support, and follow-up of payment processes for customers using the Fondy payment system.Analyzed and addressed customer problems, providing effective solutions and recommendations.- Quality Assurance and Software Testing:Developed, performed, and analyzed manual testing protocols, generating comprehensive test cases, test scripts, and test plans.Ensured full coverage of the LangFit platform functionality with detailed test cases.Content creator for guidance on how to correctly use the LangFit platform, also with support material for customers that can be used while using the platform. - Detection and Documentation of errors:Identified and documented defects and bugs in the JIRA defect management system.Tracked the status of defect corrections, leading to a reduction in product defects and identification of critical bugs pre-release.Updated workflows for the LangFit platform, with tech support and guidance protocols for internal and external users.

- Client communication and data acquisition:Conducted client meetings to discuss furniture needs and performed area analysis including precise measurements for design purposes.- Creation of Technical Documentation for the Product:Developed and designed detailed drawings and a complete list of parts and accessories for furniture manufacturing using company-specific systems.- Furniture Design:Designed custom furniture, with a main focus on customer preferences and modern trends. Used specialized software from the company to create visualizations and technical drawings.- Creation of Cutting of Slab Materials:Prepared optimized cutting schemes to minimize waste and ensure efficient use of resources. Coordinated with production to guarantee accurate execution.