- Coach, develop and motivate associates by providing the skills and technical knowledge to perform their job, together with opportunities for skills expansion and career development;- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; - Maintain a balance between company policy and customer benefit in decision making; - Manage formal performance management process, ensuring objectives are continuously reviewed and linked to business KPI’s;- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;- Coach, develop and motivate associates by providing the skills and technical knowledge to perform their job, together with opportunities for skills expansion and career development;- Participate in internal & external calls aimed at securing that client requirements are realized successfully and on time- Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.- Communicate with Management Staff

- Manage agents schedules and holiday planning ensuring proper staff is available for business delivery;- Report to the Operational Lead;- Manage formal performance management process, ensuring objectives are continuously reviewed and linked to business KPI’s;- Communicate with High Management Staff- Develop and implement action plans & bridge plans when required- Ensure accurate and timely communication of any client/campaign issues to the Operational Lead;- Ensure appropriate actions are taken to improve client satisfaction - survey scores Information supervising and tracking.- Participate in internal & external calls aimed at securing that client requirements are realized successfully.

- Coach, develop and motivate associates by providing the skills and technical knowledge to perform their job, together with opportunities for skills expansion and career development;- Build an environment which supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company;- Manage formal performance management process, ensuring objectives are continuously reviewed and linked to business KPI’s;- Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.- Communicate with Management Staff- Participate in internal & external calls aimed at securing that client requirements are realized successfully

- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly EMEA region - Troubleshoot customers: ASP Partners/VIP/GS1 issues over the phone- Use automated information systems to analyze the customer’s situation- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company by continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience- Troubleshooting Hardware problems and diagnosing and solving hardware or software faults- Following diagrams and written instructions to repair a fault or set up a system- Rapidly establishing a good working relationship with customers and other professionals, software developers and hardware developers

- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly- Troubleshoot customer issues over the phone- Use automated information systems to analyze the customer’s situation- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience- Installing and configuring office equipment (computer, printers, scaners & faxes ), operating systems and applications- Troubleshooting system and network problems and diagnosing and solving hardware or software faults- Following diagrams and written instructions to repair a fault or set up a system- Rapidly establishing a good working relationship with customers and other professionals, software developers

- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly- Troubleshoot customer issues over the phone- Use automated information systems to analyze the customer’s situation- Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience- Installing and configuring office equipment (computer, printers, scaners & faxes, ), operating systems and applications- Troubleshooting system and network problems and diagnosing and solving hardware or software faults- Following diagrams and written instructions to repair a fault or set up a system- Rapidly establishing a good working relationship with customers and other professionals, software developers

- Developing customer base, working with new customers, acceptance of goods of EMEA- Be involved in stock control and management;- Remote and documentation support of deal from purchase till delivery;- Checking the quantities of goods in stock;- Recording sales and order information and sending copies to the sales office, or entering figures into a computer system;- Attending team meeting and sharing best practice with colleagues