- Maintaining the knowledge base and documentation within the allocated vertical- Maintaining and improving feedback across the research team- Defining the factors affecting the quality of the specialized frontline team services - Coordinating with other teams such as Capacity Planning, Research, FAQ, Complaints, Compliance, Underwriters, Learning & Development, Quality and Quality assurance, Product Experts, Tech, team leads, and vendors to ensure that all teams are aligned on future changes-Presented to senior leadership on a regular cadence allowing to improve presentation skills at the senior executive leadership level

• End to End SEO services and consulting, specializing in creating and implementing marketing strategies to yield increased organic traffic, sales and profit for local businesses.• Through a carefully crafted content and site improvement plan, one client saw 300% growth in organic traffic over 12 months.• Following an in-depth SEO audit on a multi-regional e-commerce website, we were able to remove Google Penalties for thin content and apply a wide range of site improvements, resulting in exponential organic traffic growth for subsequent months after implementation.

SEO- Participation in creating the strategy of SEO activities- Monitoring trends and activities of competitors- Testing new solutions- developing and executing SEO strategies, based on performance analysis (i.e. website structure, internal linking, semantic research etc.)- implementing and auditing netlinking strategySERP landscapes- monitoring and analyzing various KPIs i.e. rankings, ROI etc- coordinating the production of content for several websites- monitoring legal and competitive changes on the marketAlso, other concern like: - Advise Web Dev when building a website. - Create an SEO proposal and presentation to get a new client.