Ruslana Bobrivska Email & Phone Number

Poland

Cracow, Małopolskie, Poland

Software&application development projects at Citibank

Cracow, Małopolskie, Poland

• Planned, initiated, managed digital transformation, information and compliance, communication projects.• Delivered the projects responsively through all phases with regards to time, scope, cost, quality, successful outcomes and project value.• Managed and procured a secure information migration; system upgrade and configuration, information compliance setup; initiated and carried out a safe knowledge transfer.• Introduced and advocated new organizational process assets and defined the project governance structure to reach project success.• Generated, maintained, and managed detailed project plans for requirements, communication, scope, schedule, resources, budget, risk, quality etc., using various project management tools (SWOT analysis, Gantt Chart, WBS, the Critical path method, RACI matrix, etc.)• Planned and facilitated effective change management to ensure smooth transitions and minimal disruption.• Identified stakeholders, analyzed stakeholder engagement, established communication channels, built shared understanding by removing blockers, carried out efficient stakeholder collaboration; provided regular progress updates.• Managed, supported and trained cross-functional teams of +50 members total throughout different phases of the project; managed the team of 10 temporary contractors.• Developed and maintained project management documentation (project plans, milestone list, schedule, activity lists, project progress, lessons learnt, etc.).

Cracow, Małopolskie, Poland

• Executed, managed, controlled and delivered online marketing Google ads and Apple maps campaign projects.• Managed to deliver required project outputs in accordance with strict KPIs, tight timelines, bulky scope, and limited allocated recourses.• Supported clients in the business and organizational transformation journey, proactively catered consultation and recommendations based on client’s requirement and developed relationships with team members across all practises to serve client needs.• Continuously monitored resource utilization to optimize team productivity, enforced established project management processes, methodologies, and best practices while continuously seeking opportunities for process improvement.• Conducted thorough risk assessments for projects and the overall team scope, identifying potential challenges and developing mitigation strategies.• Managed stakeholder feedback, concerns, and changes and facilitate effective resolution and alignment.• Developed effective project progress reports and monitored project data to assess efficiency; initiated and presented strategy improvements to the client.• Extensive effort in training, coaching, shadowing weak performing agents and newcomers.

Dubai, United Arab Emirates

• Organized and led advertising campaigns, promotional photo- and video-shootings; held and organized clients' presentations, business, fares, meetings, implemented and delivered fixed-price projects on time, effectively in managed distributed teams of more than 20 people• Improved daily documentation, planned, and controlled operation changes, Identify and escalate project and team-related blockers or challenges to senior leadership as necessary, providing clear and concise updates on the situation.• Managed various short term promotional, marketing, brand campaigns, and numerous stakeholders involved for different hospitality brands.• Selectively managed and controlled campaigns’ budget; mitigated numerous on-site risks and implemented an appropriate response strategy effectively.• Managed stakeholder feedback, concerns, and changes and facilitate effective resolution and alignment; created and proposed appropriate strategies to enhance customer satisfaction.• Acted as a devoted brand ambassador to represent the client by direct, face-to-face marketing.• Served as escalation point for campaign issues to internal and external stakeholders, as appropriate.• Collaborated with relevant departments, supported presentations for new projects and client business as required.

Newton, Massachusetts, United States Of America

• Served as key business/client contact for assigned projects, establishing working relationships with business/client project teams which result in business/client satisfaction, operational excellence and thereby increase potential for project ROI or repeat client business.• Resulted and maintained a solid partnership with Symantec Select, Microsoft, Dell and Cloud Health as clients by conducting 4 successful B2B and email lead generation campaigns (C-level executives’ engagement).• Improved B2B pipeline operations efficiency by analyzing hundreds of calls recordings and analyzing errors; increased 15% of team’s campaign delivery performance by observing and addressing performance gaps. • Implemented a prioritization system for operating forces on running marketing campaigns.• Created improved training materials for the team of B2B callers based on performance gaps.• Monitored and controlled all campaigns following through on schedule, scope, budget, and meeting client objectives.• Assessed and delegated campaign tasks in consideration with teams’ individual strengths, skill sets and personal objectives.

Kyiv, Kyiv City, Ukraine

• Managed a large, international digital transformation program for 1000+ customers; planned and oversaw hardware, software installation and software integration, test case, accompanied by certification of “digital readiness”.• Lead core project teams ensuring effective cross-functional teamwork among project team members including both internal and external stakeholders.• Partnered with functional owners to identify all resources required to execute project plans, negotiated, and placed resource requests and managed the resource plan for projects.• Increased 50% of certified customer base worldwide as the main program objective; collaborated with 100+ resellers to enrich the clientele. • Involved +50 interdisciplinary, cross-cultural internal team members worldwide in the program; effectively utilized means for virtual collaboration, ensured smooth workflows for all the teams involved.• Solved numerous problems, obstacles with customs in different countries to conduct program procedures successfully. • Supplemented the company with around 30 items of creative and user-friendly marketing and training materials.• Attracted and managed a hundred of leads by means of my marketing ROI campaign in association with the Development Team and Product Management• Extended my responsibilities to direct customer technical support and troubleshooting to help program success.

Kyiv, Ukraine

• Managed marketing global survey campaign project to support customer relations, promote company's software&hardware, and investigate overall customer's satisfaction.• Invented and designed relevant and efficient surveys for different countries, coordinated the international focal points in distributing the surveys, collecting feedback.• Planned, monitored, and executed campaigns, controlled, adjusted the timelines to ensure smooth running and project success in the conditions of agile environment.• Analysed feedback, created reports, collaborated with Product Management and Development teams to help implement feedback in future product releases.

Kyiv, Kyiv City, Ukraine

• Partnered with German Embassy representatives to process and deliver daily applications, strengthening diplomatic relationships and upholding our high standards of accuracy and reliability. • Maintained meticulous attention to detail to ensure the embassy's trust and confidence in our operations.• Gathered and analysed approximately 300 customer satisfaction surveys monthly, directly integrating feedback to refine and streamline the visa application process.• Surpassed the recommended application processing norm by 10% daily, ensuring swift and accurate handling of visa application and faster turnaround times.

Kyiv, Ukraine

• Processed and validated Schengen visa applications, ensuring high-quality service and a seamless customer experience.• Conducted thorough analysis of high volumes of data and performed efficient information research, enhancing the accuracy and speed of visa processing.• Provided expert consultation to over 20-50 customers daily on visa-related matters, improving the application process.• Coordinated with colleagues to ensure all visa applications were processed promptly within daily deadlines. • Provided mentorship and support to lower-performing team members.

Master Of Arts - Ma, German Language And Literature, English Language And Literature

Activities and Societies: Students Council Member, University's periodical journalist, Member of Rhetoric, Language, Journalism Clubs.

Bachelor'S Degree, German Language And Literature, English Language And Literature